Details **Open Date** 01/28/2025 **Requisition Number** PRN41080B **Job Title** Manager, Student Services **Working Title** Community Partner Programs Manager **Job Grade** E **FLSA Code** Administrative **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** Monday-Friday 8-5pm **VP Area** President **Department** 00305 - Bennion Community Center **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** 52,000 to 56,000 **Close Date** 04/28/2025 **Priority Review Date (Note - Posting may close at any time)** 02/17/2025 **Job Summary** **Overview:** The Lowell Bennion Community Engagement Center at the University of Utah is a leader in community engagement and public service. The Bennion Center provides transformative community engagement experiences that make positive impacts on student development and community needs. We support student well-being and success for students as they discover their passion, people, and purpose through our co-curricular programs, initiatives, and events while educating students about their civic and social responsibilities. In 2020, the Carnegie Foundation for the Advancement of Teaching and Learning classified the University of Utah as a _Community Engaged Institution._ **Position Summary:** The Student Services Manager supports the Bennion Center’s strategic priorities through successful management, oversight, and promotion of U of U student involvement in co-curricular community engagement and student leadership. Responsibilities include mentoring and advising students on how to integrate community engagement into their academic experience; supporting community organizations as co-educational partners in student learning and community impact; and contributing to the vibrancy and success of the Bennion Center. The Community Partner Programs Manager is responsible for building and maintaining successful professional relationships with students, campus and community partners, and the Bennion Center staff. The Community Partner Programs Manager is part of a dynamic and interconnected team of staff and students, and reports directly to the Associate Director for Student Leadership and Development. The Community Partner Programs Manager is also expected to participate and engage as an active member of Bennion Center and campus-wide committees, task forces, and work groups as necessary and/or requested.The Student Services Manager must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. **Responsibilities** **Program Administration and Management** + Manage and enhance the Bennion Center’s Community Partner Programs ( CPP ) including training and support of all student leaders (~60 students) and community partners (~45 community partners) + Recruit, interview, onboard, and support all CPP student leaders as well as lead the transition process for exiting students + Mentor, train, and directly supervise the Issue Area Coordinators who oversee students within issue areas + Mentor and support student Issue Area Coordinators as they onboard, train, and support student partnership liaisons in their respective area + Mentor and support student Partnership Liaisons as they coordinate, recruit, and support volunteers for their program in cooperation with their Community Partner (ex: nonprofits, government agencies, campus departments/programs, schools, etc.) **Program Administration and Management (cont.)** + Build reciprocal relationships with Community Partners and ensure students are filling community identified needs + Manage the guidelines, application, acceptance, retention, orientation and onboarding of all new Community Partners + Meet with each Community Partner a minimum of three times a year with the student leaders to set program goals and check-in on progress and roadblocks + Network with new Community Partners to seek out additional relationships to help fill in gaps in program offerings + Provide educational and community engagement opportunities guided by the Civic Pathways + Create and implement trainings, policies, forms, tools, and resources for student leaders and program as necessary + Provide administrative support for CPPs– maintain records, budget, metrics, and evaluation/assessment information. Create reports as necessary. + Records include (but are not limited to): contact records, risk & liability forms, memorandums of understanding, Partnership Liaisons checklist, community partner renewal process, community partner letter of impact + Manage and report all programmatic financial matters: budgets, revenue, expenses, receipts, etc. + Support student’s access to and utilization of programmatic budgets + Implement assessment strategies (Bennion Center-wide and program specific as necessary) **Student Development and Leadership** + Create, inspire, and support a cadre of strong student leaders committed to Community Partner Programs + Encourage, educate, and mentor students in the development of their civic competencies, leadership skills, professional skills, and personal growth. + Provide leadership and support to Issue Area Coordinators, Partnership Liaisons and other student leaders to establish objectives, implement/improve processes, and set/meet/adjust goals + Actively work to cultivate a sense of belonging on campus and in the community **Education and Training** + Contribute to the Bennion Center’s educational efforts + Advise students on co-curricular community engagement opportunities + Provide regular student training opportunities throughout the year + Provide opportunities for students to focus passion and energy and provide input and leadership on issue-related education, training modules, coordinator and director meetings, and general Bennion Center-wide events + Understand and effectively communicate all parts of the Bennion Center to internal and external audiences **Bennion Center – General** + Adhere to and foster the Bennion Center’s values of hope, integrity, collaboration, and action in all professional and programmatic matters + Assist in the planning, logistics, and implementation of orientations, retreats, recognition events, reflection opportunities for the Bennion Center community + Represent the Bennion Center across campus and in the community + Support the Bennion Center’s strategic plan + Stay up to date on innovative strategies for community engagement, partnerships and advancing the public purpose of higher education + May be asked to participate as an instructor for BENN courses as necessary This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. **Work Environment and Level of Frequency typically required** Nearly Continuously: Office environment. **Physical Requirements and Level of Frequency that may be required** Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead. **Minimum Qualifications** Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. **Preferences** + Master’s degree + Strong written and verbal communication and interpersonal skills + Experience with administrative effectiveness including supervision and support of students, implementation of training, and tracking outcomes + Experience with cultivating reciprocal community partnerships (ex: nonprofits, government agencies, campus departments/programs, schools, etc.) + Commitment to community engagement and demonstrated life and professional experience that embodies the values of the University of Utah, Student Affairs, and the Bennion Center. **Type** Benefited Staff **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.