JOB FUNCTION / PURPOSE:

The Onsite Community Manager is fully responsible for all day-to-day operations, oversight, and enhancement of the value of the property. This person must have your LCAM as it is a requirement!

 

PRIMARY RESPONSIBILITIES:  

Serves as the primary point person for the Management Company and Board of DirectorsSupervise the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures.Acts as the primary liaison with the Association Board of Directors and homeowners as needed.Handling all aspects of financial reporting, including monthly financial reports, variance reports and forecasting reportingDevelops, communicates, and monitors property budget(s). Reviews monthly finances and makes recommendations to the Board of Directors as needed.Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.Approve and code all invoices timely.Conduct effective vendor bidding processes (Develop RFP, bidding, hiring, monitoring) that demonstrate professional contract management practices.Review and approve all service contracts and provide recommendations to the Board of DirectorsUnderstand Associations collection policy/ monitor delinquent accounts and work with Board/Legal to resolve delinquencies.Responsible for all association forms of communication to the community (Website, Emails, Social Media Platforms)Responds to calls and inquiries from Board members, homeowners, and vendors to ensure all open items are handled in a timely manner.Attend Board Meetings and prepare Board packages according to established timeframes  Conduct property inspections to ensure compliance, and completion of inspection reports. Provide recommendations/action plan to Board.Available for on-site emergencies when necessary, including after hours.Other duties as assigned.

 

EDUCATION, EXPERIENCE AND SKILLS:

Education/Experience: BA/BS and 1-2 year of Community/Association management experience or AA and 2-3 years of Community/Association management experience.

 

Licenses/Certifications: Valid Driver’s License. CMCA, AMS preferred. LCAM is required, Licensed Community Association Manager.

 

Technical: Knowledge of Microsoft Office products (Word, Excel, Outlook, Etc.) at a proficient level.

 

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations, collaborates with others, communicates detailed information.

 

Problem Solving & Quality: Pays attention to details. identifies & solves complex issues and escalates issues, accordingly. Checks work for quality, shares suggestions to improve quality & productivity and identifies, solves complex issues.

 

Managing For Results: Works independently with minimal supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks, projects, & priorities. Demonstrates flexibility in workflow/scheduling.

 

Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values.

 

PHYSICAL DEMANDS:

The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.