Site: North Shore Medical Center, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Job_Description_Summary

 

Qualifications

The Community Resource Specialist plays a key role in the Substance Use Disorder (SUD) Bridge Clinic, which provides on-site rapid assessment, treatment initiation and stabilization for patients with substance use disorder with a specific focus on equitable care which seeks to eliminate any disparities in access to or retention in treatment by race, ethnicity or language.

The primary responsibility of the Resource Specialist is to work as part of a collaborative care team with a therapist, nurse, recovery coaches, physicians, and nurse practitioners, to facilitate referrals for patients seen in the outpatient setting to services within all levels of the addiction treatment care continuum. The CRS is responsible for working with the care team to assist patients in finding community resources related to ongoing SUD treatment, mental health services and other community resources related to social determinants of health.

 

Additional Job Details (if applicable)

Principal Duties and Responsibilities:

Work with Bridge Clinic clinicians to assist with patients’ transition to further addiction treatment; take direction from team medical and clinical leadership as appropriate to optimize patient care.Make referrals to all levels of care by providing clinical information and documentation to support patients’ transfer to other facilities. This may include drafting letter of engagement and preparing information to fax, copying portions of the medical record, and scheduling intake appointments for patients. It will also include arranging outpatient follow-up appointments for patients , which may include helping the patient connect to community providers (pcp, therapy, or psychiatry), to outpatient treatment programs for methadone, and to inpatient placement (detox & CSS).Providing individual assistance to individuals/families in accessing a variety of public services including financial and medical assistance and housing, including assistance on an emergency basis and directly helping to meet needs for food, shelter and clothing.Complete follow up phone calls to patients to ensure a successful transition to the treatment organization in the disposition plan.Compile and organize treatment resources that are easily accessible to the Bridge Clinic care team members.Provide flexible support and ongoing engagement to patients when goals of care shift or plans need to be alteredUnderstand financial services and self-pay resources and provide patients with information as neededAdhere to federal and state policies and ensure appropriate releases are obtained to exchange and disclosure necessary patient information. Abide by HIPAA and 42-CFR guidelines.Document each in person and phone communication related to patient coordination of care into theElectronic Medical RecordAssist with administrative duties and data entry, especially related to patient disposition plans.Attend and participate in interdisciplinary and staff meetings as needed.Perform other duties to support patient clinical care needs as directedQualifications

The position requires a high degree of flexibility, independence, and willingness to participate in multiple activities that provide support to both patients and caregivers. The position requires strong communication skills and the ability to converse comfortably with patients and their caregivers, as well as with clinical and administrative staff.   

High school diploma requiredAt least 2-3 years of work experience in the mental health care field, especially with substance use disorders, preferred  Familiarity with addiction treatment, systems of care, and community resources or a willingness to learnExcellent interpersonal, collaborative, customer service and advocacy skillsExcellent written and verbal communication skillsExcellent organizational and time management skills; ability to multitask in a fast-paced environmentExcellent judgment and ability to work independently in a unique positionFlexibility and resourcefulness as well as strong assessment and problem-solving skillsStrong computer skillsBilingual candidates strongly encouraged to apply

 

Remote Type

Hybrid

 

Work Location

55 Highland Avenue

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.