Job TitleComplaint Handling Investigator

Job Description

Complaint Handling Investigator – Sleep and Respiratory Care

The Complaint Handling Investigator will process complaints throughout each stage of the complaint life cycle, from initiation to closure. The Complaint Handling Investigator will resolve complaints, determine additional actions needed (such as CAPA), trend issues, and provide feedback to the development and manufacturing teams on product improvements, potential defects, and safety evaluations.

This role is an Individual Contributor and will be reporting directly to the Complaints Handling Operations Manager based in the US. (This role will be following regular PH working hours.)

You are responsible for:

Evaluates, investigates, and processes complaints. Completes initial assessment of reportability and escalates to manager to determine action, when necessary.Analyzes complaint data, gathers additional data as needed, and partners cross functionally to share feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluationsAssists in complaint trending to help identify emerging issues and action existing onesCommunicates with customers and cross functional teams as needed to evaluate and process complaintsAssesses if risk assessment covers the hazard in each assigned complaint

Requirements:

Bachelor’s degree either in Pharmacy, Radiology Technology, Health and Safety, Medical Technology, and/or Biomedical Engineering1-2 years working experience in Clinical Settings, Regulatory Affairs, Health and Safety or Engineering rolesBasic understanding of CAPA, as well as global medical device or pharmaceutical regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, ISO13485, ISO14971, and ISO9001 is advantageousExcellent Communication Skills both in word and writingStrong Business understanding and ability to work independently and under pressureStrong Stakeholder Management and Great Team PlayerAdvance knowledge in Microsoft programs (Excel, PowerPoint, etc.)

How we work at Philips:

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.