**Job Description:** The Complaint Handling department creates relevant data that leads to improvement to satisfy the customers’ needs. The allround Complaint Handling specialist will evaluate each complaint on eligibility, reportability, and the need for investigation according to established processes, following quality standards and applicable regulations. When an investigation is necessary, the allround Complaint Handling specialist will initiate and/or perform the inquiry according to the working instructions established to confirm the complaint, determine the scope and find the root cause. Information concerning an event that could be reportable or lead to a CAPA and Field Action will be forwarded to Competent Authorities, Notified Bodies, Manufacturing Sites, Quality Departments, and Post-Market Surveillance teams. **Job Requirements:** **Critical Knowledge and Qualifications:** _(what the role holder must know, including any required general or professional qualifications/education)_ + Bachelor’s degree or equivalent work experience. + Knowledge of quality standards within regulated industries. + Experience in Good Documentation practices or an equivalent qualification. **Critical Skills/technical know-how:** _(what the role holder must be able to do)_ + Fluency in English, both spoken and written. + Microsoft Office skills. + SAP knowledge is a plus. **Critical Experience:** + 1+ years experience in a quality department in Medical Devices or other regulated industries. + Experience in Complaint Handling, Vigilance and/or Medical Device Reporting. **Operating Company:** Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .