**Job Description:** As Complaint Handling support employee:•Handling returns: •Unpack, sort shipments returned by the customer •Keep track of shipments and communicate about deviations •Make assessments on product quality and perform policy check •Connect with other stakeholders, like CS, inventory control, backline etc. •Knowledge of ERP-systems like Oracle **Job Requirements:** **Critical Knowledge and Qualifications:** _(what the role holder must know; including any required general or professional qualifications/education)_ + Post-secondary vocational education or equivalent work experience. + Basic knowledge of quality standards within regulated industries. + Working knowledge of global complaint handling and/or Medical Device Reporting is a pre **Critical Skills/technical know-how:** _(what the role holder must be able to do)_ + Fluency in English, both spoken and written. + Microsoft Office/basic ERP (SAP, Orcale) skills. **Critical Experience:** + Experience in a quality or returns department in Medical Devices and/or other regulated industry. Experience in assessing product quality and/or Medical Device Reporting is a pre. **Operating Company:** Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .