Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island’s colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island’s casual laidback vibe.
OverviewThe Complex Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. This is a fully remote position.
At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year. Come join our Team on the beautiful Island of Key West.
Responsibilities
Attend and be prepared for daily Highgate Hotel Business Review (HHBR) meeting.Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.Meet or exceed set goals.Operate the Sales Department within established sales expense budget.Participate in M.O.D. coverage as scheduled.Initiate and follow up on leads.Maintain and participate in an active sales solicitation program.Monitor production of all top accounts and evaluate trends within your market.Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.Meet or exceed sales solicitation call goals as assigned by the Director of Sales.Invite clients to the hotel for entertainment, lunches, tours and site inspections.Assist in implementing special promotions relating to direct sales segments, i.e parties, sales blitzes, etc.Assist in the preparation of required reports in a timely manner.Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.Meet and greet onsite contacts.Abide by Prime Selling Time (PST).Develop networking opportunities through active participation in community and professional associations, activities and events.Review meeting planner evaluations with the Complex Director of Group Sales and Complex Director of Catering Sales to ensure that issues receive follow-up.Entertain clients. Qualifications
At least 3 years of progressive hotel sales experienceMust have a valid driver’s license in the applicable state.Marriott Consolidated Inventory System “CI” experience a plusCollege course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Must be skilled in Windows, Company approved spreadsheets and word processing. Long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.