\nThe Doubletree by Hilton Hotel Austin and the Embassy Suites Austin Downtown are currently seeking a Complex Sales Manager to handle the SMERF market specializing in all social segments including weddings, reunions, bachelor/bridal parties, bar/bat mitzvahs, government & military, 10-90 on peak! The ideal candidate will have at least 1 years of Hotel Sales experience, a team player, passionate about booking business, and growing your career within the Hilton brand!  We have an amazing bonus plan, amazing tenured team, and a fantastic Director! \n \n\n \nThe DoubleTree Suites by Hilton Austin Downtown Capitol, our 195 all suites hotel is located 1 block west of our State Capitol in downtown Austin and is also within walking distance to The University of Texas, downtown business and entertainment districts and 20 minutes (11 miles) from Austin Bergstrom International Airport. We are also convenient to IH35 and Dell Seton Medical Center. \n\n \nThe Embassy Suites Austin Downtown South Congress, our 262 all suites hotel is our guests' home away from home in the ''Live Music Capital of the World''. In addition to Austin's world famous Sixth Street Entertainment district (heart of the live music scene), enjoy an eclectic mix of antique stores, galleries, museums, restaurants and taverns in the West End Market and Warehouse districts. Tour the Capitol and Governor's Mansion or visit the LBJ Library. Attend UT Austin Longhorn sports events or walk to County and Federal Courthouses.\n\n \n\n

What will I be doing?

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A Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers.  Hilton is looking for dynamic individuals who are well rounded and business minded.  The sales office in a hotel is a fast paced, everchanging environment and is a true launching pad for those who aspire to grow their careers in hospitality. 

\n\nResearch, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.    \nRepresent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams. \nDevelop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.      \n\n

POSITION STATEMENT

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This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel. 

\n\nCustomer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. \nProspecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. \nNegotiations- Understand the customer and the business leaders expectations. Adapt to a changing market. \n\n

Customer and Account Management: 

\n\nActively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel. \nDevelop and execute plans to engage in outside sales calls, industry tradeshows and customer events. \nDevelop, execute and communicate a monthly, quarterly and annual business plan for a designated market. \nMaintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market. \nRepresent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. \nConduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.  \nCoordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.  \n\n

Prospecting: 

\n\nResearch, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.    \nCreate and execute plan to shift share from your competitors. \nEngage in outside sales activities to uncover needs, build relationships and to win new business.\n\n

Negotiations:  

\n\nNegotiate contracts and commission agreements with end user customers and intermediaries. \nProvide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers. \nEngage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.  \n\n

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What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

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What benefits will I receive?

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The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

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We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

\n\nComplimentary Parking at both properties\nComplimentary Team member meal \nHealth insurance \nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\nGo Hilton travel discount program \nBest-in-Class Paid Time Off (PTO)  \nSupportive parental leave\nHilton Care Giving: provides resources in caring for ourselves, sick, elderly, disabled, children, and pets\nWellthy: provides personalized tasks support to help you tackle logistical/administrative tasks for caring for those you love\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nGuild: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\n