Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace are looking to welcome a Complex Senior Events Manager to join the team! 

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Located in the heart of Orlando and directly connected to Disney Springs, Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace offer guests the ultimate blend of convenience and luxury. These properties boast impressive, combined event spaces of over 198,000, providing an ideal setting for corporate meetings, social events, and conferences. Join our dynamic team, which consists of 10+ team members that report to our Complex Director of Events. 

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The ideal candidate holds 2+ years of relevant Events experience in hospitality. Prior Food & Beverage, Catering, and/or hotel experience is an asset. Ability to work a flexible schedule that includes evenings, weekends, and holidays.  Knowledge of Delphi, fdc preferred. 

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The Benefits – Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

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We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

\n\nAccess to your pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family\nMental Health Resources\nBest-in-Class Paid Time Off (PTO)  \nGo Hilton travel discount program\nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development\nTeam Member Resource Groups\nRecognition and rewards programs\n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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What will I be doing?

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As a Complex Senior Events Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.

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You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.  May support and act on the behalf of the Director of Catering and Events. 

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Specifically, your essential functions will be to perform the following tasks to the highest standards:

\n\nOrganize, plan and prioritize your duties by developing plans and goals. \nTimely communication to internal and external clients via telephone, email, written documents or in person. \nCreate and maintain relationships with clients to set and meet client expectations and deliver on those expectations. \nDemonstrate knowledge of job systems, products, systems, and processes. \nResolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. \nSelling and influencing both internal and external clients. \nMake decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
\nEnsure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. \nRegular attendance.   \nParticipate in customer site inspections and assist with the sales process as necessary.\nOther duties as necessary based on business needs.  \n

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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