About the Operational Services Division (OSD)

The Operational Services Division (OSD) is an oversight agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD’s primary focus is to help our government buyers and business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high-quality products and services that exceed the expectations of those we serve.

Join our Dynamic Team

OSD's diverse team of 150 professionals is transforming the way government operates. Our hybrid work environment fosters creativity and collaboration, allowing us to deliver cutting-edge solutions in strategic sourcing, print and mail, surplus property, and more. Join us and make a lasting impact.

Are you passionate about shaping public policy and enhancing government operations? Join our dynamic team as a Compliance Analyst This role offers a unique opportunity to develop and support innovative compliance strategies to ensure that executive branch agencies conduct procurements in alignment with the Commonwealth’s statutes, regulations, and policies. Working under the direction the Director of Compliance and closely with the OSD Legal team and other Compliance staff members, you will play a pivotal role in analyzing Executive agency procurement activities, reviewing documentation in the COMMBUYS/CLM eProcurement platform, and assisting in devising and implementing OSD policy and processes related to agency procurements. The successful candidate will be the primary contact with executive agency procurement staff and should be comfortable answering questions, drafting guidance, reviewing corrective action plans, and fostering excellent relationships with internal and external procurement stakeholders.

Key Attributes:

Key attributes of a successful candidate include proven problem-solving and communication skills, the ability to manage ambiguity, a creative thinker, attention to detail and the ability to manage multiple competing priorities. You should possess the ability to manage ambiguity, navigating uncertain situations with confidence and adaptability, ensuring progress even when the path forward is not clearly defined. As a creative thinker, you can generate innovative ideas and approaches, fostering a culture of continuous improvement and ingenuity within the team. Your exceptional attention to detail will ensure high-quality work product, minimizing errors and enhancing overall project outcomes.

Key Responsibilities:

Monitors executive agency and other procurement activities, services, and functions through observation, interviews, reviews, audits, evaluations and/or conferences to ensure compliance with governing laws, rules, regulations, program goals, etc. to provide feedback concerning procurement activities.Reviews reports, documents and pertinent information concerning alleged non-compliance with laws regulations and policy to determine the appropriate corrective actions.Serves as liaison and main contact to assigned agency personnel to provide information concerning, and encourage compliance with, the provisions of laws, rules, regulations, etc.Responds to inquiries to provide information concerning agency policies and procedures and laws, rules and regulations governing agency activitiesObtains evidence and establishes facts concerning alleged non-compliance with laws, rules and regulations by interviewing individuals and conducting on-site visits to determine extent of non-compliance and to prepare evidence or information for appropriate action.Confers with internal and external stakeholders to resolve issues and to encourage compliance with established laws, rules and regulations.Prepares memos, reports, correspondence, and corrective action plans concerning assigned activities to provide requested information and make appropriate recommendations.Participates actively in the design and management of compliance reporting tools and works effectively to identify opportunities for process improvement to improve quality and efficiency of unit activities.Participates actively in drafting and revising OSD Compliance policy, standard operating procedures, training materials, and other written documents and communications.Performs related duties such as maintaining records, attending meetings, and preparing correspondence.

Requirements:

Ability tounderstand, explain and apply the laws, rules, regulations, policies and procedures, governing Compliance Unit activities. Ability to gather information through questioning and fact-finding, examining records and documents, and employing investigative techniques to obtain information.Ability to analyze and determine the applicability of data to draw conclusions and make appropriate recommendations.Strong organizational skills needed to maintain accurate records in both written and electronic formatExcellent written communication skills, including preparation of reports, memos, and corrective action plans.Strong oral communication and presentation skillsExcellent time management skills, ability to work independently and meet deadlines.Proficiency with Microsoft Office 365 tools, including Teams, Outlook, Excel, Word, and PowerPoint, as well as databases, applications, and other organizational and presentation software. Ability to supervise, including planning and assigning work, conducting periodic performance reviews and training, and motivating staff to work effectively, when necessary.

The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment.

DEI Value Statement

Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships.

About the Operational Services Division (OSD)

The Operational Services Division (OSD) is an oversight agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD’s primary focus is to help our government buyers and business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high-quality products and services that exceed the expectations of those we serve.

Join our Dynamic Team

OSD's diverse team of 150 professionals is transforming the way government operates. Our hybrid work environment fosters creativity and collaboration, allowing us to deliver cutting-edge solutions in strategic sourcing, print and mail, surplus property, and more. Join us and make a lasting impact.

Are you passionate about shaping public policy and enhancing government operations? Join our dynamic team as a Compliance Analyst This role offers a unique opportunity to develop and support innovative compliance strategies to ensure that executive branch agencies conduct procurements in alignment with the Commonwealth’s statutes, regulations, and policies. Working under the direction the Director of Compliance and closely with the OSD Legal team and other Compliance staff members, you will play a pivotal role in analyzing Executive agency procurement activities, reviewing documentation in the COMMBUYS/CLM eProcurement platform, and assisting in devising and implementing OSD policy and processes related to agency procurements. The successful candidate will be the primary contact with executive agency procurement staff and should be comfortable answering questions, drafting guidance, reviewing corrective action plans, and fostering excellent relationships with internal and external procurement stakeholders.

Key Attributes:

Key attributes of a successful candidate include proven problem-solving and communication skills, the ability to manage ambiguity, a creative thinker, attention to detail and the ability to manage multiple competing priorities. You should possess the ability to manage ambiguity, navigating uncertain situations with confidence and adaptability, ensuring progress even when the path forward is not clearly defined. As a creative thinker, you can generate innovative ideas and approaches, fostering a culture of continuous improvement and ingenuity within the team. Your exceptional attention to detail will ensure high-quality work product, minimizing errors and enhancing overall project outcomes.

Key Responsibilities:

Monitors executive agency and other procurement activities, services, and functions through observation, interviews, reviews, audits, evaluations and/or conferences to ensure compliance with governing laws, rules, regulations, program goals, etc. to provide feedback concerning procurement activities.Reviews reports, documents and pertinent information concerning alleged non-compliance with laws regulations and policy to determine the appropriate corrective actions.Serves as liaison and main contact to assigned agency personnel to provide information concerning, and encourage compliance with, the provisions of laws, rules, regulations, etc.Responds to inquiries to provide information concerning agency policies and procedures and laws, rules and regulations governing agency activitiesObtains evidence and establishes facts concerning alleged non-compliance with laws, rules and regulations by interviewing individuals and conducting on-site visits to determine extent of non-compliance and to prepare evidence or information for appropriate action.Confers with internal and external stakeholders to resolve issues and to encourage compliance with established laws, rules and regulations.Prepares memos, reports, correspondence, and corrective action plans concerning assigned activities to provide requested information and make appropriate recommendations.Participates actively in the design and management of compliance reporting tools and works effectively to identify opportunities for process improvement to improve quality and efficiency of unit activities.Participates actively in drafting and revising OSD Compliance policy, standard operating procedures, training materials, and other written documents and communications.Performs related duties such as maintaining records, attending meetings, and preparing correspondence.

Requirements:

Ability tounderstand, explain and apply the laws, rules, regulations, policies and procedures, governing Compliance Unit activities. Ability to gather information through questioning and fact-finding, examining records and documents, and employing investigative techniques to obtain information.Ability to analyze and determine the applicability of data to draw conclusions and make appropriate recommendations.Strong organizational skills needed to maintain accurate records in both written and electronic formatExcellent written communication skills, including preparation of reports, memos, and corrective action plans.Strong oral communication and presentation skillsExcellent time management skills, ability to work independently and meet deadlines.Proficiency with Microsoft Office 365 tools, including Teams, Outlook, Excel, Word, and PowerPoint, as well as databases, applications, and other organizational and presentation software. Ability to supervise, including planning and assigning work, conducting periodic performance reviews and training, and motivating staff to work effectively, when necessary.

The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment.

DEI Value Statement

Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.

Substitutions:

A bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.

Substitutions:

A bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.