Overview About Us Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees. Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement. Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate. Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal. Our Mission: To create conditions within which people can thrive! The Compliance Auditor will conduct periodic audits to assess the adherence to applicable laws, industry standards, and federal regulations. Based on these audits, the compliance auditor will recommend improvements to internal teams on the internal systems, processes, and policies to maintain compliance.The ideal candidate will possess a strong understanding of regulatory frameworks, attention to detail, and superior analytical skills. They must remain objective and well-informed about operational processes and best practices in the fintech sector. Responsibilities Conduct thorough audits of calls, chats, and account actions to identify suspicious trends and behaviors. Perform detailed inspections to detect and prevent fraud, illegal money movement, and money laundering activities. Flag interactions and agents exhibiting doubtful behaviors through emails and briefings. Prepare and distribute weekly reports highlighting identified issues, flags, and behaviors. Present updates, findings, and plan of action during monthly reviews. Collaborate with Operations leaders to articulate, agree, and sign off on clear counter-measures for detected errors. Ensure timely and appropriate actions are taken against identified offenders based on detected offenses. Maintain detailed records of all flagged interactions and the corresponding actions taken. Stay updated with the latest trends and techniques in fraud detection and risk management. Qualifications Bachelor’s degree in Accounting, Finance, Law, or Commerce or relevant field Relevant certifications such as CIA, CAMS, or CFE. Minimum of 2-3 years of auditing experience in financial services or BPO. Strong knowledge of AML, KYC, and regulatory compliance. Excellent attention to detail and analytical skills. Proficient in fraud detection software and CRM tools. Strong communication and multitasking abilities. High level of integrity and objectivity.