This role provides expertise and consultation to clients (internal and external) on many aspects of Compliance. They can include one or several of the following: Anti-Money Laundering, Privacy, Monitoring and Testing, Complaints, Compliance Management Program, Business Unit Records Management, Abandoned Property, Social Media, Broker Dealer responsibilities, Market Conduct, Derivatives Compliance, or ERISA.

This role assists in implementing policies and procedures for either the Business Unit or the Division. This position manages complex compliance issues related to the above topics.

Position Responsibilities:

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Responsibilities:
• Handles more complex matters and issues, and for communicating clearly with business partners, compliance partners and, in some cases, regulators
• Continues to build strong working relationships with compliance and business partners
• Capable of handling more advanced compliance work
• Assists senior level team members with tasks and assignments
• Works independently with minimal day-to-day guidance
• Provides direction and guidance to more junior members of the group
• Leads and supports special projects
• Assists and trains more junior members as necessary
• Functions as a subject matter expert
• Writes reports/ summaries, etc. as required
• May represent Compliance on division-wide or global projects
• Shares best practices with other team members, thus ensuring consistency across BUs and Division in the way business/process/products are maintained to comply with Regulatory and Company requirements.  
• Assist the Senior Compliance Consultants/Compliance Directors and/or Chief Compliance Officer(s).  
• Shares responsibility for ensuring the business/division understands what it takes to comply

(Compliance Examiner, sub-specialty only):
• Coordinate and conduct broker dealer Branch and Non-Branch Office examinations ensuring compliance with regulatory requirements. This includes the review of the home office location in Boston and multiple field locations across the U. S. and one in Canada. 
• Create and maintain various examination templates, document results, and manage the examination records.
• Liaise with contacts in Investments, Mutual Funds, Life Insurance, Annuities, Retirement Plan Services and the U.S Compliance Office to leverage other internal examinations.
• When applicable, report irregularities to Management which may include Senior Management of the various business units we support.
• As it relates to branch examination observations, involvement in the review and modifications of written supervisory procedures as well as policy and procedure improvements.

Job Requirements:
•Bachelor’s in finance, business, or related field
• Minimum 4-5 years of related financial services or investment advisory industry experience
• Compliance background desired but not required
• Working knowledge of derivatives contracts and various operational aspects including execution, clearing, valuation, and reporting in key markets where the Company operates  
• Knowledge of key rules and regulations governing derivatives, and how such requirements affect a global asset manager  
• Specific compliance investment monitoring experience with a variety of compliance monitoring systems is an asset
• Comprehensive knowledge of the financial services industry with a strong understanding of the Company’s business including being appropriately familiar with MAM, PAM and General
• Negotiating, influencing, and relationship building skills.
• Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers).
• Excellent oral and written communication skills 
• Strong technology skills including knowledge of applicable compliance or business systems
• Ability to work with management in the organization.
• Project management skills
• Ability to facilitate decision making across groups in the company.
• SME expertise; exhibited investment in compliance career (e.g. LOMA certification or FINRA registration)
• Pro-active, self-motivated, quick-learner, assertive and well organized
• High level of diligence and discretion
• Thought leader
• Demonstrated experience at prior level.
• Ability to embrace change; change management skills.
• Developing leadership skills

Decision Authorities:
• Able to make decisions regarding compliance with guidance from more senior people.
•  Able to Prioritize and reprioritize work deliverables and projects for internal clients based on changing business needs
• Managing internal and external resources to achieve targets
• Responsible for making recommendations as to regulatory requirements in North America and Europe
• Regulatory requirements are focused on but not limited to trade reporting, clearing, margining and risk mitigation
• Also responsible for building and maintaining a compliance program to address the various requirements of being a Commodity Trade Advisor
• The impact of making such regulatory recommendations, including those involved with running a Commodity Trading Advisor, is to ensure Manulife has a compliance program that is reasonably designed to meet regulatory obligations.  The impact of running a sufficient compliance program is necessary as a means of avoiding fines, sanctions and minimizing or avoiding where possible, various types of risk facing Manulife, including reputational. 

Working Conditions:  None 

MANULIFE IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V

Job Posting Description

Reporting to the Compliance Data Analytics Lead in ICS, this role is expected to work on data analytics projects that aim to improve the company’s ability to detect, deter, and prevent financial crimes. The resource shall advocate the use of analytics to support Compliance business and recommend sound and innovative solution.

The Compliance Data Analyst will have the opportunity to work with a wide range of segments and business units in the Company ang gain general knowledge of products, business processes, and risks.

Position Responsibilities:

Collaborates with business and technology teams to translate business requirements into data and reporting solutions, contributing to the overall BI Strategy.Analyzes high complexity datasets to identify outliers, anomalies, patterns, or other compliance indicators that may pose risk to the company and communicates these analyses to the team for action planning.Works on problems of high complexity, following standard practices and data analytics procedures to evaluate controls and business objectives.Develops analytics-enabled solutions actively contributing to cross-functional initiatives on data quality and accuracy, data validation, consolidation, and cleansing processes.Builds and maintains strong internal network at all levels of the organization, relationships with other counterparts within the organization.  Collaborates with other compliance teams as well as technology teams to operationalize business plans and targets.Works with various segments and ICS, to identify opportunities for automation, recommend areas for improvement and innovation.

Required Qualifications:

Microsoft Power BI Expertise: Strong proficiency in Power BI solution development.

Technical Skills: Proficiency in SQL, experience with other programming languages such as Python is preferred. Knowledge of data warehousing concepts, database design principles, data modelling and ETL processes. Experience in implementing Azure Data Analytics solutions.

Problem Solving and Customer-Centric approach: Strong problem solving and critical thinking abilities. Attention to detail and commitment to data accuracy. Whole systems thinking, understanding enterprise business systems interconnections, and prioritizing customer and user needs.

User and competitive research along with ability to write coding for analysis to advise areas to increase efficiency and accelerate performance.

Excellent communication and interpersonal skills to liaise with stakeholders.

Familiar with Extraction Transformation and Loading (ETL) concepts and tools

Knowledge of financial services/insurance operations and products is a plus.

Familiarity of AML systems and tools such as Bridger and FCRM, is an advantage.

Strong background in process mapping using BPMN tool and understanding of MS Office applications.

Able to think, exercise judgement, set priorities, assess urgency, and provide assessment based on data and analytical reasoning.

Preferred Qualifications:

Bachelor of science in relevant field (e.g. Computer Science, Statistics, Data Analytics, etc.)

Proven experience as BI/Data Analyst or analytics role with at least 5 years relevant experience.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid