Overview About Us Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees. Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement. Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate. Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal. Our Mission: To create conditions within which people can thrive! The Compliance Head will oversee comprehensive audits across all processes, including Customer and Business Assurance (CBA), Quality Assurance (QA), and Training. This role involves auditing the auditors themselves, ensuring full compliance across operations, training, and information security. The Compliance Head will collaborate closely with Operations and FPS Quality, tracking action plans, and driving improvements in compliance adherence. Responsibilities Process Audits: Conduct and oversee audits of all business processes (CBA, QA, training certifications, ATA), ensuring compliance with internal and external regulations. Audit Oversight: Audit compliance and Quality auditors to ensure the accuracy and completeness of their audits across departments. Training and Talent Acquisition: Review and audit training processes, including background checks, medical checks, certification scores, quality scores, and internal assessments. Quality Audits: Ensure quality audits are conducted regularly and that findings are communicated effectively to operations.Track responses and corrective actions. Operational Compliance: Verify compliance in operational processes, such as callbacks (CB) and Trust Recovery Team tracking, tracking, and recording feedback and coaching misses and completions, and reporting findings to Remitly, FPS Quality, and Operations. Action Planning: Question departments on compliance gaps, track the implementation of action plans, and monitor improvements on key metrics. Information Security Audits: Conduct InfoSec audits, including access control, ID card and Yubikey management, and employee offboarding processes. Qualifications Bachelor’s degree in Accounting, Law, or a related field. Minimum 5 years of compliance auditing experience, preferably in financial services or BPO. Proven track record of managing cross-functional audits, especially in operations and training. Strong knowledge of regulatory compliance, AML, KYC, and InfoSec practices. Advanced communication and leadership skills to manage audits and engage with multiple departments. Familiarity with compliance frameworks and industry standards in auditing.