Key Job Responsibilities:

· Act as the primary point of contact for compliance matters in assigned locations

· Monitor and deliver contractual requirements for all compliance and regulatory matters including but not limited to: contractual compliance and audit requirements.

· Compliance with relevant regulatory guidance provided by Alorica and the client

· Change Control management of any compliance changes, launches of new temporary or permanent client space

· SOP compliance manual & metrics oversight based on client directives and expectations

· Serve as compliance SME/oversight for all areas and manage special tasks/projects

· Collaborate on, create and manage policies and procedures

· Perform audits and second level assessments as needed

· Manage and lead remediation efforts for issues and/or areas of opportunity

· Collaborate with Operations and all Support groups to remediate compliance performance issues

· Serve as escalation point to client for all compliance and risk issues.

· Monitor and manage compliance percentage metrics performance relative to goals

· Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.

· Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports

· Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.

· Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.

· Perform other duties as assigned by management.

Education/Experience:

· Bachelor’s degree;

· 3 or more years of combined audit experience in one or more of the following fields: compliance and risk management practices, physical and facility security, or related fields.

· Minimum of 2 years project management or similar experience

· Experience developing and implementing compliance and risk controls and monitoring programs.

Experience leading change across multiple business functions.

OTHER INFORMATION (Skills and Abilities):

· Strong knowledge of compliance requirements and regulations in the Telecommunications and related industries

· Strong organizational and multi-tasking skills

· Strong background in auditing, analysis and remediation of identified issues

· Strong attention to detail and deadlines

· Ability to communicate with all levels within the company and externally with client

· Ability to work independently, identify and solve issues and deal with change