Job Functions:

• Compliance and Risk Management • Compliance Monitoring and Assessment • Policy and Procedure Oversight and Governance • Reporting

 

Key Job Responsibilities:

• Investigate and respond to complaints and reports of fraud • Act as the primary point of contact for compliance matters in assigned locations: • Monitor and deliver contractual requirements for all compliance and regulatory matters • Compliance with relevant regulatory guidance provided by Alorica • Collaborate on, create and manage policies and procedures as needed • Assist with regulatory or internal audits and second level assessments as needed • Assist Licensing Department on agent level license needs • Perform other duties as assigned by management

 

Education/Experience:

• Bachelor’s degree; • 3-5 years of combined experience in one or more of the following fields: audit and assessment completion, reporting and tracking, compliance and risk management practices, laws and regulations for major/relevant industries • Minimum of 2 years project management or similar experience • Experience developing and implementing compliance and risk controls and monitoring programs.

Experience leading change across multiple business functions.

 

OTHER INFORMATION (Skills and Abilities):

• Strong knowledge of compliance requirements and regulations in the finance and related industries • Strong organizational and multi-tasking skills • Strong attention to detail and deadlines • Ability to communicate with all levels within the company and externally with client • Ability to work independently, identify and solve issues and deal with change