Job Functions:

• Compliance and Risk Management • Compliance Monitoring and Assessment • Policy and Procedure Oversight and Governance • Reporting

 

Key Job Responsibilities:

• Investigate and respond to complaints and reports of fraud • Act as the primary point of contact for compliance matters in assigned locations: • Monitor and deliver contractual requirements for all compliance and regulatory matters • Compliance with relevant regulatory guidance provided by Alorica • Collaborate on, create and manage policies and procedures as needed • Assist with regulatory or internal audits and second level assessments as needed • Assist Licensing Department on agent level license needs • Perform other duties as assigned by management

Education/Experience:

• Bachelor’s degree;• 3-5 years of combined experience in one or more of the following fields: audit and assessment completion, reporting and tracking, compliance and risk management practices, laws and regulations for major/relevant industries• Minimum of 2 years project management or similar experience• Experience developing and implementing compliance and risk controls and monitoring programs.

Experience leading change across multiple business functions.

 

OTHER INFORMATION (Skills and Abilities):

• Strong knowledge of compliance requirements and regulations in the finance and related industries• Strong organizational and multi-tasking skills• Strong attention to detail and deadlines• Ability to communicate with all levels within the company and externally with client• Ability to work independently, identify and solve issues and deal with change