Compliance Manager - Quality Assurance and Reporting

You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023 
#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023 
#8th in Fortune Magazine’s 2023 World’s Most Admired Companies 
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This position will play a key role in providing meaningful Management Information System (MIS) to stakeholders throughout the organization as well as external examiners, making sure that the deliverables resulting from Compliance reviews and RBST Validations are of quality, and maintaining the Second Line Compliance Testing (SLCT) Archer solution.

Responsibilities:

Conduct the end-to-end Quality Assurance process for the Compliance Reviews and RBST Validations
Oversee the Quality Assurance performed on Finding Closure Validations
Manage and respond to requests received via the ICT Mailbox
Manage the ICT Process and quarterly control testing
Become a subject matter expert for the testing methodology/ICT Manual/RBST V Manual to provide guidance and/or training to the ICT team
Identify leading practices and drive improvements for the compliance testing processes
Create and maintain workpaper templates
Fulfill and manage requests from auditors and examiners
Create the periodic and ad-hoc reporting for the Board Committees, Senior Management and Compliance Leaders, and ICT team
Assist ICT management with refreshing testing manuals, guidelines, and policies and procedures
Provide regular operations updates to the ICT team
Maintain the team’s SLCT Archer solution
Execute on special projects and other duties as assigned.

Minimum Qualifications:

Minimum 3-5 years of experience in internal/external audit, internal control, or other testing function (preferably in a supervisory, auditor-in-charge, or similar role
Proven ability to multi-task and prioritize, work in a constantly changing and deadline-driven environment, and challenge the status quo/think outside the box
Experience or familiarity with Compliance risk including working knowledge of the laws, rules and regulations governing American Express businesses
Superior organizational skills
Familiarity with developing and maintaining MIS/reporting
Ability to effectively influence without direct authority
Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
Demonstrated ability to manage people in a way that inspires, develops, and delivers results
Strong verbal and written communications skills. Must be able to effectively communicate with all levels of the organization
Demonstrated integrity, innovation, teamwork, and excellence
Extensive business process experience in the financial services industry, including an understanding of related products, services, features, economics, and key regulations
Strong presentation and project management skills.

Preferred Qualifications:

Be self-motivated, dependable, adaptable, and detail-oriented with a proven ability to work independently or within a team environment as required
Strong collaborative skills with the ability to work in a matrix environment and cross-functional teams
Strong analytical skills, identifying data sources and inputs and types of analysis required
Ability to analyze ambiguous data and identify potential discrepancies and/or risk
Relevant audit and compliance professional certifications are preferred (Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE) etc.).

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express