Compliance Manager

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This position will be responsible for all legal entity compliance matters in Philippines. This includes maintaining the effectiveness of regulatory compliance programs in line with Philippines regulatory requirements and expectations.  This position will be the primary liaison with the key regulators in the market, develop up-to-date local compliance policies and procedures, conduct training to the employees, incorporate the latest regulatory requirements in rapidly changing business & regulatory environment and provide compliance advice to the business.

Success to this position requires an in-depth understanding of Philippines regulatory regimes and pertinent regulatory requirements, maintain a strong relationship with the business groups and SMEs / keys stakeholders within / outside Philippines on local regulatory requirements, while having good understanding of the implication to business operations.

The position reports into the Director of Compliance

Job responsibilities include:

Legal Entity (L.E.) Compliance risk officer
Provides 2nd line oversight to Philippines legal entity compliance risk - strategizes/develops compliance programs, policies and procedures, drives compliance risk assessments
Leads compliance monitoring and testing activities
Coordinates and conducts L.E. compliance-related training
Helps drive culture of compliance through effective communications
Provides effective challenge to 1st line L.E. SMEs – creates an L.E. Health of Compliance Dashboard to provide an early warning to the L.E’s board and leadership
Advises on L.E. compliance related regulatory matters and L.E. compliance gaps impacting Amex Philippines in collaboration with the relevant SMEs
Respective SME continues to maintain relationships with and interfaces with key local regulators (such as PEZA, BOI, DOLE, SSS, etc.). L.E. Compliance manager provides compliance oversight and effective challenge to respective first line functions
Compliance oversight of regulatory reporting, regulatory requests or issues
Develops a Health of Compliance Dashboard for appropriate and timely escalation of compliance issues into the local risk and governance committees.  
Maintains governance for all existing and new local regulations, working with the relevant SMEs for timely compliance of requirements
Provide compliance support and compliance reporting to local risk and senior management governance committees
Understands new regulations and working with different functions to update or set-up processes to ensure compliance (e.g., General Counsel’s Office, Tax, Country Manager’s Office, Real Estate, Colleague Experience Group, etc); includes understanding of global internal processes
First line will continue to own regulatory exams and related reviews. L.E. Compliance manager will provide compliance leadership, oversight and support
Serves as the official designated Data Privacy Officer; Sets-up programs according to requirements by the National Privacy Commission (“NPC”); Maintains relationship with NPC 

Qualifications:

Minimum 8 years of direct regulatory compliance or legal experience in Philippines. Professional certifications or Diplomas in compliance will be advantageous. 
Strong understanding of the Philippines regulatory requirements for a servicing hub (Financial or BPO Industry)
Experience in dealing with the regulators on compliance matters
Experience and proven success record with leading regulatory implementation projects.
Problem solver and experience with assisting the business with implementation and resolving issues.
Deep and proven understanding of local regulations and how regulatory agencies operate
Knowledgeable of legal requirements, industry practices and professional ethics 

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express