Bring your expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Home Lending Servicing Compliance Risk Management Lead within the Compliance, Conduct and Operational Risk (CCOR) organization, you will be responsible for managing a team of Compliance professionals. Your role will involve close collaboration with Line of Business (LOB) and global/regional Compliance teams, including Internal Audit, Operational Risk, and other Control functions. Your success in this role will be determined by your comprehensive understanding and experience in Compliance, as well as your knowledge in loss mitigation, complaints handling, and general home loan servicing processes. 

Job Responsibilities

Work with direct reports to perform analysis to identify major issues and actionable opportunities, design potential solutions, and evaluate the compliance risk and impact Develop management, stakeholder, and regulator presentations in order to communicate issues, recommendations, and status of initiativesIdentify potential concerns and control issues, determine the root cause of issues and ensure stakeholders develop and implement appropriate corrective actionsChallenge the status quo by providing critical and analytical thinking and strong decision making capabilities to identify problems, propose creative solutions, and escalate as necessary

Required qualifications, capabilities, and skills

Ability to effectively manage people and develop talent5+ years experience with regulatory compliance with consumer financial protection laws or experience with customer-facing mortgage servicing functions such as loss mitigation, customer service, or complaints   Demonstrate the ability to partner with stakeholders on projectsPossess strong written and oral executive-level communications skillsDetail-oriented; possess a high-level of attention to detail and quality for their work productExcellent analytical skillsExperience using the MS Suite of products

Preferred qualifications, capabilities, and skills

Bachelor's degree CRCM certification is a plus