Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Global Financial Crimes Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Global Financial Crime Compliance Governance Director within the Compliance, Conduct and Operational Risk (CCOR) team, you will be tasked with the strategic development and oversight of the technology and governance programs for the Know Your Customer (KYC) team. Your responsibilities will include managing KYC and Customer Escalations, as well as the team's governance process, which encompasses committee, change management, and LOB oversight with a focus on LOB metrics. You will work closely with upstream teams and technology to streamline the management of regulatory changes and integrate information into the team's digital policy tool. Additionally, you will supervise the team’s Regulatory Exams, Audits, and controls testing, and manage the technology that supports document maintenance. You will be instrumental in promoting innovation to scale the platform in line with the team's new regulation mapping process and creating synergies across the Customer Escalation Standard and KYC Governance program. Your role will also involve executing strategy, developing new strategic initiatives, managing the team’s controls framework including CORE controls, providing direction on policy changes, offering advisory, and leading strategic firmwide KYC initiatives. Lastly, you will be expected to lead, mentor, and develop a team of professionals, fostering a culture of integrity, accountability, and excellence.

Job Responsibilities

Oversee the team governance process, including committee, change management, and oversight of the LOBs, including LOB metricsPartner with upstream teams and technology to drive transformation of managing regulatory change and consuming information into the teams digital policy tool Oversee the team’s Regulatory Exams, Audits, and controls testing Manage the technology that supports the team’s document maintenance; drive innovation to transform and scale the platform to align with teams new regulation mapping processDrive synergies across the teams Customer Escalation Standard and KYC Governance program Continue to execute strategy and develop new strategic initiatives across the team Manage the team’s controls framework including controls outlined within COREProvide direction and credible challenge on policy changes Offer advisory and lead strategic firmwide KYC initiatives Lead, mentor, and develop a team of professionals. Promote a culture of integrity, accountability, and excellence within the team

Required qualifications, capabilities, and skills

10+ years of relevant or other related experienceProven experience in a leadership or management roleExperience developing technical requirements and managing technology partnersDemonstrate the ability to partner with stakeholders on projectsExperience developing strategy for an organization Experience managing multiple teams in a complex fast pace organization Possess strong written and oral executive-level communications skillsAbility to work both independently and as a core team memberDetail-oriented; possess a high-level of attention to detail and quality for their work productExcellent analytical skills, experience with excel and data relationshipsKYC knowledge is required 

Preferred qualifications, capabilities, and skills

Ability to own end to end processesStrong understanding of risk and controlsMBA or Bachelor's degree with professional certification preferred