Who We Are
Cisco's Customer Care Business Unit (CCBU) is seeking to add a Security and Compliance engineer to its Webex Contact Center’s security and compliance team. This is an excellent opportunity to work in a fast paced and dynamic team that adheres to collaboration, delivering value, and resourcefulness to ensure Customer Success.
Who You Are
As an individual contributor, you would be responsible for driving the Security and Compliance program across Webex contact center solution. This is a global role, individuals must have a good understanding of various privacy and compliance requirements across US, Europe and APAC region. It is beneficial for individuals to have exposure to AI privacy regulatory requirement.
This role requires individuals to have great communication, negotiation and collaboration skills working across engineering, security, legal and requires some customer interaction.
Minimum Qualifications 10 years of experience in dealing with Security, Regulatory and Compliance requirements Engineering background to deal with various scrum teams for tracking compliance requirements Solid experience in dealing with external auditing team Proven experience in conducting and managing audit for large cloud deployments Strong experience in delivering ISO 27001, SOC2, PCI-DSS Significant experience in managing and triaging pen test reports Have experience in managing Conmon for various compliance programs Preferred Qualifications Good background in NIST SP 800-30, ISO 27005 Proven ability to learn quickly Superb communication skills, both verbal and written, and the ability to work collaboratively Have some experience in dealing with FedRamp cloud CISA (Certified Information Systems Auditor) Who You'll Work With
Partner with various Engineering groups, Legal and Sales team to define various security and compliance requirements.
Manage conmon program across multiple cloud deployment and collaborate with other compliance teams to ensure audit requirements are met
Deploying your security / compliance background, you'll collaborate with other functions, such as Engineering and Product Management teams, to ensure security requirements are built into the product from inception.
What You'll Do
As a Security and Compliance Engineer, you will ensure Webex Contact Centre meets all Security and Compliance requirements from day zero. You’ll manage active attestation of ISO, SOC2, PCI and other evolving compliance requirements globally by working with our audit team, product management and market access teams. It is expected that you come from technical background to translate some of the compliance requirements as engineering Jira’s.
As a SME, you will be working with various internal and external audit teams to maintain the Security and Compliance Program.
Ensure continuous monitoring (conmon) program objectives are met across multiple cloud offers.
Occasionally, you will be collaborating with our customers to explain our compliance posture.
You will be performing Compliance Gap Analysis
As a SME, you'll coordinate with Cisco Product Management, Legal and Engineering teams to remediate any security and compliance gaps.
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