Computer Skills Knowledge Help Desk Analyst Analyst (Jobs in North Chesterfield Requirement id 151646 Job title Analyst Job location in North Chesterfield, VA Skills required Customer Relations Management, Communication Skills Both Verbal And Written, Microsoft Products, Computer Skills Knowledge Help Desk Anal Open Date 04-Feb-2025 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Email Recruiter:coolsoft Job Description Analyst: Customer Relations Management, Communication Skills Both Verbal And Written, Microsoft Products, Computer Skills Knowledge Help Desk Anal Onsite No of Submissions : 1 Start date : 02/17/2025 End Date : 12/31/2025 Submission deadline : 2/7/2025 Client Info : VSP Note: * Agency Interview Type: In Person Only * Help Desk Analyst 4 for Grants & Legislative Analysis Section * Please Submit your Best two candidates * Candidates must be able to work on site. * Local Candidates Strongly Preferred. Description : The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will: Become familiar with VSP services. Answer questions from the public, business, government agencies and others. Identify the root cause of problems and implement solutions by gathering and analyzing available information. Track incoming calls and email requests for assistance. Perform other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays. Knowledge, Skills, and Abilities Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Call502-379-4456 Ext 100for more details. Please provide Requirement id: 151646 while calling.