Req #: 242816 Department: UW MEDICINE - LABORATORY MEDICINE AND PATHOLOGY Appointing Department Web Address: https://dlmp.uw.edu/ Posting Date: 01/21/2025 Closing Info: Open Until Filled Salary: $5,135 - $6,906 per month Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, clickhere. ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908\_a11y.pdf) **The Department of Laboratory Medicine and Pathology** has an outstanding opportunity for a **Computer Support Analyst 2** . **WORK SCHEDULE** + 100% FTE (40 hours per week) + Day Shift **DEPARTMENT DESCRIPTION** A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine & Pathology combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally. **POSITION HIGHLIGHTS** + Vacation time and sick time off that accrues monthly, including 12 paid holidays + Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region + Excellent healthcare, dental, disability, and retirement plan options + Lots of free fitness, healthy eating, finance, and stress reduction classes offered through the Whole U + State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities + Eligibility for the Public Service Loan Forgiveness Program as a UW employee **PRIMARY JOB RESPONSIBILITIES** Department of Laboratory Medicine and Pathology Computer Support Analyst 2 will support and maintain computer information systems and hardware by performing a combination of complex computer functions such as system development and maintenance, systems/software consulting and user training, operating environment monitoring and enhancing, and hardware support. + Consult with and provide technical support and expertise to users in a variety of computing environments; analyze user computing needs and recommend appropriate system/software. + Recommend usage strategies for systems; provide instruction on system/software operation and functionality; write support documentation and prepare user training materials. + Install, configure, and update systems/software; manage system disk images; create and modify scripts to automate installations; participate in planning, testing, and evaluating software; write and maintain technical documentation. + Manage user accounts and resources on servers; monitor disk capacity, resource management, and performance on server systems; review and analyze server event logs; write scripts to automate tasks and to monitor and enhance operating environments; write and update user login scripts. + Participate in developing, implementing and supporting server-based computer support tools such as remote desktop, Jamf, TeamViewer, VPN, automated patching, software auditing, and remote installation. + Maintain and update desktop computer and server systems; apply software patches and manage automated patching systems for a variety of computing environments. + Diagnose and resolve hardware problems; install and configure hardware systems and peripherals; perform maintenance on hardware devices; coordinate repairs with vendors; maintain equipment inventory. + Participate in testing and evaluating hardware; research product information and specifications; create and maintain test systems. + Provide tier 1 level technical support for our clinical laboratory system; troubleshoot and resolve user login issues; troubleshoot and resolve device problems; monitor printer queue and system errors. + Participate in a problem-solving team to address complex problems which involve both desktop computing environments and research or clinical systems. + Use sound troubleshooting methods and follow industry best practices and division guidelines. **REQUIREMENTS** + Three years of experience in programming and/or computer support services of a technical natureOR + One year of experience as Computer Support Analyst I OR equivalent education/experience. **CONDITIONS OF EMPLOYMENT** + It will be necessary to work in other departmental locations in order to meet patient service requirements, this will include all UW Medicine hospital locations (University Medical Center, Harborview Medical Center & Northwest Hospital) and the DLMP Central Lab located in Renton. In addition, less frequent work effort will be required at other UW School of Medicine locations (e.g., South Lake Union) and Seattle-area healthcare institutions. + Will be considered essential staff and as such will be required to report to work when scheduled despite inclement weather. + Must be able to meet with all shifts on a regular basis **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.