Description of Duties: + Deliver training on the Asite platform to end users. + Monitor support emails and voicemails received from Client's Asite end users and resolve problems or take appropriate action. + Gather, organize, and analyze large internal and external data sets to provide insights for management. + Assist with data entry and clean-up in Asite + Assist with developing interactive dashboards of Asite data in Power BI. Required Skills: + Bachelor’s degree in Computer Information Systems or 5 years relevant experience + Proficient in Microsoft Office. Excellent PowerPoint skills + Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables. + Working knowledge of SharePoint and MS Teams + Hands-on experience building and publishing customized and interactive dashboards within PowerBI + Strong organizational and multi-tasking skills. + Excellent analytical and problem-solving abilities + Excellent communication (verbal and written) and customer service skills + Ability to handle a high-pressure environment + Ability to prioritize urgent requests and multitask + Helpdesk experience preferred + Experience working in a document management platform strongly preferred - proficient in Asite is a plus + Proficient in SQL a plus