COMPUTER SUPPORT ANALYST Date: Feb 11, 2025 Req ID: 47132 Location: Little Rock, AR, US, 72209 Category: DEPT OF PUBLIC SAFETY Anticipated Starting Salary: 41578 Position Number: 22159870 County: Pulaski Posting End Date: 03/11/2025 Anticipated Starting Salary: 41578 The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency. This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings. If you are requesting veteran’s preference, please include your DD214. Resolve hardware/software problems in response to user questions and requests for assistance via a ticketing system. Diagnose the source of malfunctions, recommend corrective actions, and/or consult with appropriate staff or vendors. Configure and install computer hardware and software for users. Install software updates and coordinate with developer or manufacturer to resolve problems. Analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Recommend changes or update documentation to address system deficiencies and user needs. Train other employees in system operation and maintain system documentation and supplies. Must be available on some nights and weekends as part of an on-call rotation schedule. Perform other duties as assigned. Position Information Class Code: D071C Grade: IT03 FLSA Status: NON-EXEMPT Salary Range: $41,578.00 - $66,317.00.00 Summary The Computer Support Analyst is responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy. Functions Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Configures and installs microcomputer hardware and software for users. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Manages disk space for micro, mini, or personal computer system, with multiple terminals and printers transmitting data to host system, bringing system up, taking system down, and backing up system to preserve data. Researches new technology and methodology and evaluates new products to determine their usefulness to agency users. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Trains other employees in system operation and maintains system instructional manuals and supplies. Performs other duties as assigned. Dimensions None Knowledge, Skills and Abilities Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify it to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation. Minimum Qualifications The formal education is equivalent to a bachelor’s degree in computer science, mathematics, or a related field. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus, two years of experience in computer support operations. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Licenses None The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market:Little Rock