Description We are looking for a proficient Technical Support Specialist to join our team in Albany, New York. In this role, you will be a key player in providing support for our financial system, handling customer inquiries, and maintaining efficient system operations. This role offers a long term contract employment opportunity. Responsibilities: • Provide first level support for help desk and security incidents. • Field incoming calls and emails, promptly addressing user issues and requests. • Accurately document all user interactions, issues, and requests during initial contact. • Utilize extensive knowledge of Microsoft Excel, Word, and Outlook to assist users. • Leverage system knowledge and resources to analyze user issues and find resolutions. • Coordinate with the help desk supervisor to ensure coverage during established business hours. • Maintain a working understanding of our financial system's navigation, procedures, and processing requirements. • Support users in system use, including navigation, access, and report generation. • Participate in training, workgroups, and agency meetings to continuously improve skills and system knowledge. • If necessary, route complex issues and requests to the appropriate second line of support. Requirements • Proficiency in Microsoft Office Suite, specifically Microsoft Excel, Microsoft Word, and Microsoft Outlook • Strong training skills, with the ability to explain complex technical concepts in simple terms • Knowledge and understanding of various procedures related to computer support • Experience in answering inbound calls and providing immediate remote assistance • Proficiency in email correspondence, with excellent written communication skills • Ability to provide workstation support and deskside support when required • Familiarity with internet troubleshooting and related issues • Strong phone presence, with the ability to communicate effectively over calls • Excellent overall communication skills, both verbal and written • Proficiency in Windows OS and other computer sciences • Understanding of various principles related to computer support • Ability to provide evidence-based solutions to technical issues • A Plus certification would be an added advantage • Willingness to work overtime when required • Experience in SharePoint Administration • Familiarity with Knowledge Base and Servicenow Application • Understanding of financial systems related to computer support • Experience in conducting reference checks • Ability to troubleshoot and resolve user issues efficiently and effectively Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .