Johnson Service Group (JSG) is seeking Computer Support Technicians in the Port Townsend, Washington area.  These are onsite positions. 
Monday-Friday 8:00am -4:30pm
Hourly pay: $28.00-$30.00 per hour

RESPONSIBILITIES:
• Computer hardware, software and network troubleshooting
• Installs, moves, sets up, configures computers, printers, and network connections
• Manages, configures, and troubleshoots network printing
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user computers
• Loads specified software packages such as operating systems, work processing, or spreadsheet programs into computer. Replaces or upgrading defective or inadequate software
• Enters commands and observes system functions to verify correct system operation. Instructs user in use of equipment, software, and manuals
• Researches, orders, processes computer hardware and software. Performs inventory management
• Troubleshoots mid- to high-level software and hardware issues and errors on workstations, printers, servers, network equipment and in a variety of applications
• Educates Users on policies and procedures related to computer usage
• Answers staff inquires in person, via telephone, email and a ticketing system concerning systems operation.
• Diagnoses system hardware, software, and operator problems. Recommends or performs remedial actions to correct problems based on knowledge of system operation.
• Communicates with suppliers, technical support, and users via phone, email, or other
• Regularly attends and participates in staff meetings, brainstorming, and planning sessions
• Researches, installs, troubleshoots, configures, and maintains unique systems and software, such as niche medical software, information technology utilities, data communication software, etc…
• Creates system documentation, instructions and troubleshooting documentation & tips
• Other duties as assigned 

SUPERVISORY RESPONSIBILITY:
None

INTERPERSONAL CONTACTS:
• Patients, patients’ families, staff, vendors, business partners, and guests
• Requires tact, sensitivity and appropriate confidentiality

SPECIFIC JOB SKILLS:
• Ability to demonstrate values-based behavior
• Requires interpersonal skills, training, teamwork, problem analysis, customer service, independent judgment or action
• Ability to handle multiple projects/tasks
• Uses reference material and conducts independent research when appropriate to better meet the requirements of individuals of different needs and development
• Ability to read, write and communicate effectively in English; additional languages preferred
• Ability to follow HIPAA policies to maintain the privacy and security of patient information
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to accurately perform mathematical calculations necessary to position
• Computer knowledge, including: basic office software systems, e-mail and other work-related computer systems and software.

EDUCATION AND/OR EXPERIENCE:
• Microsoft or other Technical certifications desirable
• Competency supporting users in a Microsoft Server environment.
• MS Exchange Server, MS SQL server, MS Internet Information Server experience is desirable
• A+ Certification or minimum 1 year experience in troubleshooting pc hardware and software problems

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800