Leidos is seeking a Computer User Support Technician to provide end user support for the infrastructure and remediation contractors at the Portsmouth site. The Computer User Support Technician performs as part of a dedicated and customer-focused IT team to ensure that all end user needs are met. The position provides a range of IT services, including various Tier I and II support services to end users, Windows workstation engineering and maintenance, managed print services, managed portable telecommunication services, IT Service Management (ITSM), Help Desk support services, and others.

The ideal candidate will be responsible for providing direct user support for standard desktop utilities and business applications. Will serve as a help desk contact for the site IT services and will demonstrate a personal commitment to safety and quality.

Performs day-to-day IT maintenance and operational activities including desktop and server support.Informs IT service administrators of problems to be resolved and coordinates the resolution between the service administrator and the functional users.Installs, upgrades, maintains and modifies desktop software including operating systems, office suites and other business productivity applications and functional applications.Supports efforts to maintain desktop software and hardware inventories.Maintains related documentation and technical information.Provides break-fix support of existing/new hardware, software, and system initiatives directly to end-users.Documents issues and progress in tracking system (TRACK-IT).Identifies, researches, and resolves technical problems for users, IT staff, and operational specialists.Escalates more complex problems to more senior technicians and higher tiered support (hardware and software technologists).Deployment and retrieval of devices to end users, including a brief tutorial to familiarize the user with the device.Assesses user needs through remote utilities. Recommends hardware and software to end users.Familiar with standard concepts, practices, and procedures.Relies on experience and judgment to plan and accomplish goals.Accomplishes all tasks as appropriately assigned or requested.

REQUIRED SKILLS AND QUALIFICATIONS: 

Must be able to obtain and maintain a U.S. Department of Energy (DOE) security clearance at a L level.Typically requires high school diploma and 4-6 years of prior relevant experience.Knowledge of PC and desktop hardware; experience in a Windows environment provisioning, deploying, troubleshooting and resolving any hardware, software or other technical issues.Knowledge in Win10 image/platforms.Strong, demonstrated customer service orientation.Proven analytical and problem-solving abilities to mitigate end user down time.Ability to effectively prioritize and execute tasks in a high-pressure environment.Good written, oral, and interpersonal communication skills.Able to lift/move up to 10lbs.Schedule M-Th 7am to 5:30pm

DESIRED SKILLS AND QUALIFICATIONS:

DOE site experience strongly preferredActive SECRET clearanceRelated industry-recognized certifications such as CompTIA A+ preferred.Working technical knowledge of current protocols, operating systems, and standardsAbility to conduct research into PC and software issues and products as required

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Original Posting Date:2025-02-13

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $39,000.00 - $70,500.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.