Developer III - Software Engineering
Computing Support Engineer
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
The Opportunity:
Design/Strategy: The Data Analyst designs and supports the business's reporting needs using Tableau and in the future other BI tools.
Collaboration: The role that the Data Analyst plays is highly collaborative and, as such, works closely with Data engineers and business analysts within the business. Also works closely with other disciplines/departments and teams across the business in coming up with simple, functional, and elegant solutions that balance data needs across the business.
Analytics: Data Analyst plays an analytical role in quickly and thoroughly analyzing business requirements for reporting and analysis and subsequently translating the emanating results into good technical data designs.
Job Description:
Provide Computing HW/System Support for Client products installed at customer sites around the world. Work with client’s global support functions, R&D , SW, HW and Application teams to make sure semiconductor tools function as designed.
Function as a technical support Tier for Computing issues Contain all field Computing escalations that don’t require design changes Independently resolve customer complex issues by analyzing product and systematic issues (HW, IT, databases, network, storage) Provide troubleshooting plans and technical solutions Reproduce customer issues, find root cause Proactively identify points of failure, and drive for resolution Involvement in new Computing developments Take part in Computing HW development road map milestones, new features and components reviews and demos Provide support-related inputs to be included in next versions Participate in new products introduction On-site Projects: Perform new installations and upgrades Troubleshoot complex cases and support local teams. Support Infrastructure: Develop training programs for field engineers Proactively drive support-related features development Initiate Support-related Specs, improvements, utilities Document solutions, procedures, best known methods
Skills Required:
Experience of directly supporting enterprise-level customers.
• At least 3 years’ experience in Computing Technical Support or a position of similar as Tier 3 at major OEMs (Original Equipment Manufacturer, like Dell, HP, IBM, NetApp,…)
HW Skill on - Networking, switches and RAID etc.,
OS - Linux & Windows
Experience on Servers
Travel - Customer sites at Korea, Taiwan, Israel
• Proven experience in learning and understanding multi-disciplinary, large scale systems
• Willingness to work off hours and weekends
• Team player with fantastic communication and collaboration skills
• Excellent English – verbal and written
Proven experience with Microsoft \Linux operating systems.• Willingness to travel up to 30%
Required education: Bachelor / master’s degree in computer science and / or engineering and/or other technical degree ( 1- 6 Years’ experience)
Advantage: previous experience as Professional Services/Post Sales Engineer/Technical Account Manager
Advantage: experience in engineering / NPI integration
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
• To support and promote the values of UST.
• Comply with all Company policies and procedures