Concept Manager - Shake Shack @ Newark Airport
Villa Restaurant Group
Concept Manager - Shake Shack @ Newark Airport
Job Details
Job Location
4032 Shake Shack VVO - Newark, NJ
Description
Villa Restaurant Group- Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's, Melt Shop etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, NOM Mexican Table + Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen)is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.
TheCo-Managerat theShake Shack Quick Service Restaurant in Newark Airport plays a vital role in ensuring the smooth and efficient operation of the restaurant. This position requires strong leadership, organizational skills, and a passion for delivering an exceptional guest experience. TheCo-Managerwill work alongside the Multi-Unit General Managerto lead and motivate the team, maintain high food quality and safety standards, and achieve business goals.
Responsibilities:
Team Leadership:
+ Collaborate with the General Manager to recruit, train, and develop a team of dedicated and enthusiastic employees.
+ Lead by example, fostering a positive work environment that encourages teamwork, accountability, and continuous improvement.
+ Provide coaching, mentorship, and feedback to team members to enhance their skills and performance.
Operations Management:
+ Assist in overseeing day-to-day restaurant operations, including opening and closing procedures, staffing levels, and equipment maintenance.
+ Ensure compliance with all company policies, procedures, and relevant regulations, maintaining a safe and clean environment for guests and employees.
+ Monitor inventory levels and coordinate with appropriate departments to ensure adequate supplies are available.
Guest Experience:
+ Uphold Shake Shack's commitment to exceptional guest service by ensuring all team members provide friendly, efficient, and personalized service.
+ Address guest inquiries, concerns, and feedback in a timely and professional manner, striving to exceed their expectations.
Food Quality and Safety:
+ Maintain high standards of food quality, presentation, and taste by adhering to Shake Shack's recipes and cooking procedures.
+ Monitor food preparation and ensure compliance with food safety and sanitation guidelines.
Financial Performance:
+ Collaborate with the General Manager to achieve sales targets and control costs, including labor and food expenses.
+ Assist in developing and implementing strategies to drive revenue growth and improve restaurant profitability.
Reporting and Documentation:
+ Prepare and submit accurate and timely reports related to sales, labor, inventory, and other key performance indicators.
+ Maintain organized records, including employee files, training documentation, and operational records.
Requirements:
+ Previous experience in restaurant management, preferably in a quick-service or airport setting.
+ Strong leadership skills with the ability to motivate and inspire a diverse team.
+ Excellent communication and interpersonal skills.
+ Knowledge of food safety and sanitation regulations.
+ Demonstrated problem-solving abilities and a proactive approach to challenges.
+ Availability to work flexible hours, including weekends and holidays.
+ Basic computer skills for reporting and communication purposes.
+ Knowledge of HotSchedules, Paycom and Oracle a plus.
+ Must be able to pass airport background.
Most importantly, we are looking for someone who possesses the following:
+ a passion for hospitality
+ strong work ethic
+ a desire to learn and be challenged in the right ways
+ the ability to think independently and take initiative
+ the ability to communicate effectively
If you possess these unique qualifications, we would love to meet with you.
Villa Restaurant Group is an equal opportunity employer
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