About Us

Dyson Retail is Different, for a number of reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers – think 5 star hotel levels of service – demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology. 

Our Harrods Concession manager will play a key role in leading a team of experts and stylists in our store on the fifth floor in Harrods, Knightsbridge. You will deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines. You will support to plan, organise and oversee approaches used by the in-store teams.  You will recognise performance needs that need to be addressed and consistently developed.

Furthermore, your product awareness will also help you to drive business initiatives, ensuring all targets are achieved & exceeded, while maintaining a high level of pride in standards both front and back of house.

You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the on-going success of the our Dyson concession.

About the Role

As a Brand Manager in Harrods, one of the world’s leading luxury department stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality.

A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.

Key Responsibilities

Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development

Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, “VIP” experiences and new propositions

Continually review results, establish clear measures, sharing insights and revise as needed to drive performance

Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space

Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilst balancing this with a safe, compliant and cost controlled culture

Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss

Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so

Be the brand guardian, ensuring your team understand what needs to be delivered and how

About You

Proven experience of leading, motivating and developing in a premium retail environment

Proven experience of store leadership

A confident, composed approach

Proven experience in running the day to day operations of a retail location

Proven ability communicating with, challenging and influencing senior stakeholders

Ideally have an understanding of the beauty industry

Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results

Track record for creating innovative solutions that solve problems and/or challenge convention

An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location

Demonstrates integrity in all their decisions and actions

Ability to work flexibly to the business needs

Excellent communication skills

Proven ability to simplify the complex

Strong influencing skills / building relationships

Creative and innovative – able to think differently

Have a passion for developing individuals

Has an ability to shape long term plans into short term tactical steps

Uses a combination of data, insights and logic in decision making and proven ability to think long term

Passionate about delivering perfect brand and product experiences

Pro-active – prepared with solutions and anticipating problems

Organized and deadline orientated

Sense of ownership – committed to the delivery of projects

The ability to inspire and challenge

Benefits 

Financial: 

Performance related bonus 

Company paid Life Assurance 

Discounts on Dyson machines 

Competitive pension scheme 

Purchase additional holidays  

Lifestyle: 

27 days holiday plus statutory bank holidays 

Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon 

On-site parking 

Endless free coffee and tea, and a free lunch  

Free on-site hair salon 

On-site lifestyle Assist 

Electric vehicle scheme  

Health: 

Private Medical insurance for all employees 

Employee Assistance Program for employee and dependents 

Digital GP and prescription service 

Fertility treatment support 

On-site gym and sports centre 

#LI-SK1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.