JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Providing onsite support

You will be reporting to the JLL Site Lead or the Senior Facilities Coordinator. Your actual daily duties will be subject also to any events taking place on site, whereby you may be called upon to assist.

Whilst site administration will be the responsibility of the Facility Coordinator, it is not uncommon for the Concierge (Receptionist) to assist during times of high volume. This might entail work with Microsoft Word, Excel, or PowerPoint. This may also entail support with the helpdesk ticketing platform.

Your working day will include breaks. The Concierge (Receptionist) should be always covered, so coordination of your breaks with other site personnel will ensure client satisfaction and proper attention to hospitality.

Operating hours : 09:00 am to 6:00 pm

MAJOR RESPONSIBILITIES

General Affairs & Office AdministrationMail despatch, receipt and internal distributionNew hire on boarding support for access registrationSome support with operational activities such as room set-ups and floor inspectionsVendor work permits including safe work method statements and service validationOccupancy services for room bookings and employee registrationReception and visitor managementBadge managementLocker allocationGeneral enquiriesIncoming calls answeringClient training supportSite Operation ManagementOperational reporting on work order status _ Service Request handlingHelp desk management: Ensure all the work order is timely coordinated and keep tracking service request to be completed on timeLobby Security system management (external guest relation)Helpdesk service (Handle user request or complaint, Log work order requests from end users and assign to FM team and vendors as appropriate)Support FC during his/her on leaveAchieve Key Performance Indicators and Service Level Agreement target

MAJOR CAPABILITIES

Ideal Experience

Min. 2 years of experience in facilities, property management, hospitality, or related fieldExperience of working in <client industry> environmentKnowledge of vendor management for specialized servicesEnglish speaking will be huge advantage

Critical Competencies

Client Focus & Relationship ManagementEase of interaction with a wide range and wide level of client staffAbility to manage conflict and balance between client and firm requirementsHas a customer-oriented attitudeDemonstrates proactive & professional approach to customer service

KEY STAKEHOLDERS

Client staff

JLL On site Team

Vendor staff

REPORTING TO

Account Lead in Korea

Location:

On-site –Seongnam, Korea, Republic of

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.