When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
ResponsibilitiesAs a Lead Concierge with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited to:
Welcome new residents and guests and ensure that prospects and visitors are comfortable as they waitSupport residents with use of luggage cartsMonitor guest traffic and parking garage for team members and vendorsMonitor security cameras and fire alarm panelAnswer phone calls, transfer calls to appropriate reference points, and assist with completed request call backsEnsure packages are delivered and document as well as notify residents of the arrival in a timely fashionUpdate the daily log pertaining to any events and report any concerns to managementBook freight elevators for move-ins, move-outs, and furniture deliveriesMaintain equipment inventoryKeep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residentsResponsible for organizing, coordinating, and implementing various resident services and programs.You will act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorilyProvide a personalized experience, with emphasis on care and convenience for our future and current residentsEngage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution
Two or more years’ experience in a customer service environment
Strong customer service orientation
Excellent written and verbal communication skills
Ability to work a flexible schedule including weekends and holidays
ClosingAt Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.
¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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