JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description | Experience Services Concierge 

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. 

Job Summary 

The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner.  This role will be responsible for delivering exceptional guest experiences through face-to-face and over the phone engagement, proactive communication, and exceptional service.  They will ensure that seamless consistent level of service is provided at every user touchpoint for employees and guests.   This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. 

Job Responsibilities 

Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations 

Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner 

Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needs 

Effectively pairs services to guests’ needs 

Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards 

A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events. 

Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions 

Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services 

Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident 

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills. 

Assist support for meetings, reception, and personal support 

Act as a central point of contact, providing information and wayfinding 

Backup support for the mailroom:  

Receive and sort incoming mail and packages to be distributed to various departments. 

Dispatch outgoing mail and packages and prepares bulk mail reports.  

Order office supplies and equipment and verify invoices. 

Implement and monitor standards of service to meet and exceed expectations 

Qualifications 

Minimum 1- 2 years previous customer service, hospitality related experience 

People Person: The best part of serving others is creating experiences for them that go beyond the expected 

Flexibility and positive attitude in managing shifting daily priorities 

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.  Fluency in English required 

Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy 

Working knowledge in a range of information technology tools and platforms 

Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)  

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.