JOB PURPOSE:

Through a presence and role in the lobbies and public areas, promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION:

Minimum: 

Preferred: 2 years of general college coursework.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Minimum: 

Preferred

TECHNICAL REQUIREMENTS:

Minimum: Intermediate computer skills 70% or above with Excel, Word & 35 wpm.* (effective 1/1/2017).

Preferred: Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills.

YEARS OF RELATED WORK EXPERIENCE:

Minimum: 2 years of front of the house or guest service related experience.

Preferred: Service experience at four diamond property or higher within less than 24 months of hire.