Get ready to be part of something truly extraordinary at the new Hilton Woking , taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do. 

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Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

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Please note this role will work on a rota basis from Monday to Sunday with a mix of early and late shifts. We do therefore require candidates to be flexible to work across the week 

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A WORLD OF REWARDS

\n\nHourly rate of £11.80 \nUniform provided and laundered\nFree and healthy meals when on duty\nGrow your Career \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nModern and inclusive Team Member’s areas\nTravel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.\n\n

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

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What will I be doing?

\n\nServe as a key point of contact for Guests and efficiently respond to Guest enquiries\nProvide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others\nProcess and deliver messages for Guests\nDeliver and safely storage Guest luggage \nStay current with all hotel services as well as daily VIP requests and special events \nEnsure orderliness and safety guidelines around the lobby and front door areas \nProvide support to Management as required, in cases of emergency \nProject a professional manner with an emphasis on hospitality and Guest service \nmaintain a clean, healthy, and safety working area \nAct in accordance with policies and procedures when working with front of house equipment and property management systems\n\n

What are we looking for?

\n\nPositive attitude and good communication skills \nCommitment to delivering a high level of customer service \nExcellent grooming standards \nFlexibility to respond to a variety of different work situations\nAbility to work on your own and as part of a team \nKnowledge of the local area\n\n

 

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

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We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company