Job Description Faststream are recruiting experienced Concierge for a Global Cruise Giant!

Are you passionate about delivering exceptional service and creating unforgettable experiences?

Do you have experience in a similar position on board a cruise ship or in a high end hotel and are looking to transition to the Ocean?

Key Responsibilities Guest Services:
Provide personalized service to passengers, particularly those in suites or VIP categories. Handle special requests, such as dietary accommodations, private excursions, or event planning. Reservations:
Assist guests in making dining reservations at specialty restaurants. Book spa treatments, shore excursions, and other onboard activities. Arrange tickets for onboard entertainment or premium events. Itinerary Planning:
Help guests maximize their time by creating customized daily schedules. Advise on port activities, local attractions, and shopping opportunities. Problem Solving:
Address and resolve guest concerns or complaints promptly. Coordinate with other departments (housekeeping, dining, or maintenance) to ensure guest satisfaction. Check-In and Check-Out Assistance:
Facilitate priority boarding and disembarkation for suite or VIP guests. Help guests with luggage arrangements or transfers. Information Resource:
Provide up-to-date information about the ship, destinations, and onboard events. Answer questions related to the cruise, such as dress codes, schedules, or amenities. Skills Required:
Excellent Communication: To interact effectively with diverse passengers. Problem-Solving: Ability to handle unexpected issues gracefully. Multitasking: Manage multiple requests simultaneously. Cultural Awareness: Understand and respect guests' varied backgrounds. Attention to Detail: Ensure every guest request is fulfilled to their satisfaction. Language Skills: Proficiency in multiple languages is a plus but is not essential for this role - as long as you are fluent in English. If you meet the requirements and are interested in hearing more please send your cv to lucy.masters@faststream.com