JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this job involves:

Sydney Place at 180 George Street Sydney has been developed and constructed by Lendlease in a joint venture with China’s Ping An Real Estate and Japan’s Mitsubishi Estate Asia. 180 George Street is a premium grade building with c. 59,000sqm in office space and has been designed to achieve the highest standards of wellness and sustainability making it one of the healthiest and sustainable workplaces in the country with a Platinum WELL rating and targets of 6 star Green Star and 5.5 star NABERS Energy ratings.

JLL is proud to have been appointed as the property manager for this premium landmark precinct and will have a dedicated management team based onsite.

We are seeking a Concierge responsible for providing end-to-end customer service through each interaction! You will proactively approach queries and complaints and work to find solutions. This includes creating a welcoming and professional Reception Service within the building, including the provision of information and directions as appropriate.

A snapshot of the role:

Provide a warm and friendly welcome to all customers and visitors to the buildings. First impressions count!

Provide assistance and direction according to the customer request.

Assume responsibility for all Front of House areas ensuring they are always presentable. Report anything which requires attention.

Provide Hotel style concierge and lifestyle services administration for the customers – including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, booking of conference room facilities (if applicable) etc.

Be the ultimate host/co-host of community engagement events and initiatives, as required.

Work with the Head Concierge, CRM and Concierge team, to proactively and continuously enhance the customer experience.

Attend building events, meetings and training days as requested by building management.

Sound like you? This is what we’re looking for:

If you're a self-starter, goal oriented and love building client relationships then this is the role for you! You've got excellent communication skills and a strong customer service focus. You adopt a hands-on approach to problem solving and can juggle multiple tasks in a dynamic workplace meeting all performance targets. You think on-the-go and can collaborate with multiple stakeholders with ease.

Certificate Level in Hospitality/ Business desired but not essential

First Aid Officer desired or willingness to be trained

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number ATREQ405681

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.