Concierge Job ID 191696 Posted 31-Jan-2025 Service line Advisory Segment Role type Full-time Areas of Interest Property Management Location(s) Sydney - New South Wales - Australia **Be part of a team and culture delivering world class customer experience** **Provide responsive customer service to guests, stakeholders and clients** **No weekend work, consistent Monday-Friday office hours** We believe your office should allow you to feel comfortable, productive, and inspired in your working life. Because when people feel inspired, great things happen. Our Customer Experience team provide the building community with exceptional service, understanding each customer and anticipating their needs daily. They will make people’s workdays more rewarding and efficient by facilitating services and anticipating requirements for the occupants of this co-working space. At the heart of the workplace our Concierge team provide personalised services to our tenants and visitors alike, and administrative support to foster a sense of community. They will be the first point of engagement with tenants and visitors, creating a warm, supportive, and service-oriented atmosphere that enhances the experience. **The Opportunity:** + Serve as the welcoming face of the asset in the CBD, fostering a warm and inviting lobby atmosphere. + Oversee the Visitor Management sign-in system, offering technical support as needed. + Identify and create opportunities for personalized, high-quality guest service. + Manage the Concierge service-request portal, ensuring prompt responses to all guest inquiries. + Provide local insights and support for staff and guests, including event ideas during team brainstorming sessions. **About you:** + Proven experience in a front-of-house role within corporate, events, or hospitality settings. + Strong interpersonal skills with an ability to engage and connect with diverse guests. + Genuine passion for service and interest in fostering a sense of community. + Attention to detail in following established processes and procedures. + Ability to confidently address and resolve a variety of inquiries and complaints. **What’s in it for you?** + Structured career development to support you and explore your learning potential and career goals + Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment. + Parental leave which is industry leading. + Wellness benefits including, personalised wellbeing programs, counseling and mental health support, discounted health insurance and flexible leave. + No weekend work, consistent Monday-Friday office hours. **About us:** CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.  When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. **Can we inspire you to join us?** At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We welcome and encourage First Nations People to apply. **This is the place where talented people who want to do impactful work can realise potential in every dimension.** Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. We look forward to hearing from you! **\#WeAreCBRE** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)