Concierge Job ID 201879 Posted 15-Jan-2025 Role type Part-time Areas of Interest Facilities Management Location(s) Adelaide - South Australia - Australia + **Join CBRE a global leader in Commercial Real Estate** + **Work Your Way to suit your schedule** + **Career path opportunities** + **Adelaide | Land of the people Kaurna people** Looking to transfer your skills and have flexibility to suit your lifestyle? Are you looking for a pathway into something different and a work schedule that suits the days you want to work? We are looking for candidates with both fulltime & part time availability. We are interested in people after casual work in the corporate sector to join our Work Your Way community to provide regular leave cover for a variety of different roles across our client accounts (well-known brands you will know!). It's your dedication to customer service, exceptional work ethic and strong people skills, give you everything you need to deliver an amazing guest experience in a new environment—the workplace. **The Opportunity:** + To deliver the best in-class Concierge service to all staff and visitors + Provide Lobby experience, Partnership & Community hosting services + Take a leadership role in ‘owning’ the lobby space, directing customers and visitors to the correct team member and triaging service requests accordingly + Deliver a range of building-services, including umbrella loans, restaurant recommendations and welcome gifts + Identify ‘triggers for engagement’ and opportunities to surprise & delight customers + Diligently and rhythmically provide Concierge operational duties, such as refreshments, newspapers, turning media outlets on and so on + Provide direction or feedback to cleaning team, performing light cleaning duties if required + Immediately respond to any lobby issues, trouble-shooting the issue or triaging to other team members as required + Report on lobby operations and service-offering, providing recommendations on process improvements and product ideas + Track all customer engagements through Host-powered technology; sharing magic moments or critical complaints with the wider team immediately + Understand the building processes and operations, subsequently providing direction to couriers and other-third parties as required **Our ideal person is someone who:** + Is someone who is a service-centric professional who is energetic, positive and confident + Is dedicated to exceptional customer service and building genuine rapport and meaningful relationships + Is enthusiastic and possesses strong people skills + Is able to think practically and operationally + Is diligent with setting and following process, with solid attention to detail and aptitude in closing the loop + Has intermediate skills in Microsoft Office Packages – Word, Excel, Outlook **What’s in it for you?** + Flexibility to work the days that suit your schedule + Earn money while making invaluable industry connections + Gain hands-on experience across a range of different clients we serve + Rewarding career development opportunities across CBRE with free training and ongoing professional support + Being part of global leader who is dedicated to recognising and rewarding our employees in-line with the Company’s RISE Values Join our Community of Flexible Workers At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed. Our roles are full of opportunity, experience, and collaboration. If you haven’t followed a traditional journey to get where you are, that’s okay. We value all types of experience— the diversity and variety is what makes us unique. Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. We look forward to hearing from you! CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)