Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . The University of Miami UMHC/SCCC has an exciting opportunity for a Concierge Coordinator. The Concierge coordinator liaises between referral sources, hospitals and physicians to assist with health care needs patients seeking medical care with University of Miami Health System. Core Job Functions: + Coordinates the full-cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, payers to ensure all needs of the patient and family are met throughout their visit. + Organizes transportation and lodging for patients transferring to or seeking services at UM facilities including ambulance/air-ambulance services. + Schedules appointments, registers patients, and verifies insurance coverage. + Negotiates discount and bundled package pricing, obtains letter of agreement and payments from self-pay patients and other payers within guidelines. + Follows up with patients and non-contracted payers to collect funds as necessary. + Serves as after-hour contact for one week on a rotating basis to provide patients assistance with the coordination of services outside of regular business hours. + Effectively troubleshoots any problem independently and expeditiously.​ + Adheres to University and unit-level policies and procedures and safeguards University asset + ​ Department Specific Functions + Flags patients appropriate for SCCC Friends & Family , VMD, or PAP CORPS + Generates report of flagged patients on a daily basis + Reviews report with Advanced Practice Provider ( APP ) and disseminates to designated department/cancer center leaders. + Coordinates care for patients flagged as SCCC Friends & Family. + Discusses APP case for clinical support. + Periodically contact s established patients for follow-up. + Is a liaison and support between patient, care team, and department leadership. + Refer s to financial counselors, social work, or nurse navigation when indicated and to reduce barriers to care. + Works with Patient Experience Team for the care of mutual patients and patients requiring service recovery. + Collaborates with the International Department on out-of-country patients requiring care. + Performs c ourtesy visits to patients at Sylvester, Tower, or UM satellite s . + On - call during weekdays and weekends on a rotation basis. + Updates data and Power BI dashboard. + Provides patients with all required information regarding appointments and payment policies (i.e., parking, cash policies, anticipated charges, required ancillary services, cancellation policy). + Refers patients to advocacy groups and other patient support organizations. + Troubleshoots insurance and financial concerns with the care team (CIV, utilization review, and CBO) + Participates in quality improvement projects/initiatives. + Attend community events as requested . + Support the Patient and Family Advisory Committee when needed. + Other duties as assigned that support the team in the care of cancer patients that is within the scope of this role. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H7