Overview

The Theater Concierge will provide a warm and exceptional specialized service by providing outstanding customer service to our theater patrons.  This position will share time between Altria Theater and Dominion Energy Center

ESSENTIAL DUTIES AND RESPONSIBILITIESDevelop relationships with patrons to improve their theater going experience and exceed their expectationsAddress, follow-through and resolve patron concernsAnticipate the patrons need and get them excited about current and future theater productionsWarmly welcome patrons to the theater(s) and direct them to the right information and/or resourceProvide patrons with a wealth of knowledge relevant to the theater and the communityResearch topics relevant to the theater(s) and the city of RichmondBe ready to stand in as Usher when called uponSMG provides a dynamic working environment in which duties and responsibilities may change; therefore employees are expected to be flexible and responsive to changes in the scope of their duties

QUALIFICATIONSMust be Customer Service Oriented!  This position is on the front lines of our theaters’ relationship with its patronsExcellent verbal and written skillsMust be able to effectively and calmly deal with a multitude of patron issues while maintaining SMG policiesMust be a Master of Conversation:  be able to converse with anyone in every situation in a non-threatening, respectful manner; listen carefully to what others are saying and intend to sayMust have a passion for theaterMust love helping peoplePossess an intellectual curiosity and a desire to learn about the theater and the community surrounding itRadiate compassion, excitement and charisma

EDUCATION AND WORK EXPERIENCE

High School Diploma or equivalent

Experience meeting and helping people

Demonstrated ability to work effectively with the public

Candidates MUST be able to pass a background check