About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

About the role

Four Seasons Hotel Osaka is looking for Concierge, who shares a passion for excellence and who infuse enthusiasm into everything they do. A candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to Assist Concierge Manager. 

What you will do

Contribute to our environment with a positive and friendly attitudeHandle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleAssist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practicesKnow what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guestsCommunicate with team members to ensure the highest level of personalized serviceDemonstrate thorough product knowledge when communicating with customersBe versatile, flexible, show stress management, manage criticism, and manage conflict effectively.

Qualification and Skills:

Reading, writing and oral fluency in BOTH Japanese & English languageKnowledge of additional languages preferredCollege degree preferably specializing in hospitalityAbility to operate computer equipmentExceptional organizational skills and the ability to manage several demanding tasks in a consistently busy environment.  

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

•    Require a flexible schedule to accomplish all major responsibilities and tasks.