**Employment Type:** Part time **Shift:** Day Shift **Description:** Exhibits and models a welcoming, helpful and caring presence while delivering specific information, directions and assistance to patient(s), families, visitors and staff within MercyOne. Creates a warm and welcoming environment for all visitors and clients. Models' excellent customer service, interpersonal skills, and professional abilities when interacting with all persons. Directs, guides, accompanies and/or transports persons to various sites, locations and areas within MercyOne Medical Center, along with offering resource materials and general informational assistance. ● Maintains the ability to work in a team environment and collaborate with a variety of professionals, patients and their families, coworkers, medical staff, and the public while performing general summary details. ● Explains and assists in the implementation of hospital policies and procedures for visitors, patients, and the public **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran