JOB PURPOSE:

To support the Hospitality Services Department, including the Benefactor and Special GuestPrograms for the Santa Barbara Cottage Hospital Foundation, and to support a culture ofservice excellence at all public points of entry in order to enhance the patient experience at all CHS hospitals.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION:

Minimum: Prior customer service course work or training.

Preferred:

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Minimum:

Preferred:

TECHNICAL REQUIREMENTS:

Minimum: Intermediate computer skills. Knowledge of database software systems. Typing speed of at lease 35 wpm. Employees hired in before 08/01/2016 can have a
typing speed of at least 30 wpm.

Preferred: Knowledge of basic medical terminology and hospital services. Basic knowledge of
insurance carriers and types of medical coverage. Bilingual skills.

YEARS OF RELATED WORK EXPERIENCE:

Minimum: High-end hospitality and customer service background and experience working with individuals of high net wealth.

Preferred: Healthcare experience