The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Concierge, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
THE STARTING RATE: $19.00/hr
THE DAY-TO-DAY:
Efficiently handle guest requests via phone, face-to-face, text, email, or fax, promoting and upselling MGM Resorts amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions.
Swiftly resolve guest conflicts, anticipating and addressing potential challenges to ensure satisfaction.
Build and maintain professional relationships with vendors and guests, acting as a brand ambassador.
Multitask across up to 26 operating systems to fulfill guest requests promptly.
Continuously update knowledge of citywide offerings and network within the hospitality community.
Stay informed on departmental policies and procedures to facilitate venue bookings.
Assist with guest check-in/out procedures and ensure proper room setup.
Possess extensive knowledge of activities and services such as nightlife and spa services, with responsibilities spanning in-person and call center interactions for multiple MGM properties.
THE IDEAL CANDIDATE:
Work varied shifts, to include weekends and holiday.
High school diploma, GED, or equivalent experience.
1+ years of prior relevant experience working in a similar resort setting
Previous experience in customer service roles.
Previous experience in sales and/or hospitality.
Proficiency in navigating Microsoft Office and POS software desirable.
Bilingual skills.
THE PERKS & BENEFITS:
Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15026
Are you ready to JOIN THE SHOW? Apply today!