**Purpose:** Provide excellent customer relationships and white-glove service to industry partners by serving as a primary point of contact to navigate the clinical trial processes; whereby concierge may coordinate and facilitate introductions to researchers, study teams, and navigate the clinical trials approval and execution processes. **Responsibilities:** + Develop a personalized project-specific plan to help address administrative and/or regulatory challenges throughout the protocol review/approval process + Coordinate the execution of start-up activities, contract review, budget negotiations, and ethics/regulatory approvals + Prepare protocol approval timeline to share with research team at study review day 1 + Review documentation submission and notify research team of any outstanding action items + Monitor the timing of the steps of the protocol approval process and outreach to research team and/or sponsor with outstanding actions and/or risks of timeline deviations + Serve as point of contact for questions from research team to Sponsored Clinical Trial Research (SCTO) and vice versa + Serve as point of contact for questions from sponsor to SCTO and vice versa + Coordinate any (timing) risk mitigation meetings needed during the protocol approval process + Serve as a personalized constituent to coordinate operational requirements of clinical trial approvals and allow the research teams to focus on clinical research activities + Assist in identifying and connecting investigators, facilities, and recruitment channels + Foster relationships with sponsors + Make connections among services, resources, and personnel required to move research forward + Bachelor's degree in healthcare related field or equivalent experience required + Experience in clinical trial or a research related field preferred + Understanding of clinical trial lifecycle required + Strong organizational and time management skills + Excellent communication and interpersonal skills + Ability to work both independently and as part of a team + Clinical Research Professional Certification or related certification is a plus **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**