The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:  

As a Concierge Supervisor for Mandalay Bay, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us. By delivering top-notch service, you play a crucial role in elevating the overall guest experience.

THE DAY-TO-DAY:

Foster a collaborative team environment, ensuring superior guest experience

Supervise staff work performance, and partake in progressive discipline when appropriate

Conduct payroll and supply orders as needed, oversee timekeeping, training, employee schedules, interviewing and appropriately address staff concerns

Keep Concierge Manager informed on all pertinent information related to the department and report irregularities and problems as they occur, and document situations as they occur

Knowledgeable of and enforces department and hotel standards to reach business and property goals

Perform various administrative tasks including but not limited to: preparing and distributing reports, and working directly with guests when business volumes dictate

Supervise the daily operation of the concierge team to include: human resources responsibilities, staffing levels to ensure maximum efficiency, and respond to guest service interactions

Address and resolve guest conflicts promptly, anticipating and mitigating potential challenges to ensure a seamless experience

Performs other job-related duties as requested

THE STARTING PAY RATE:  $23 per hour + Commission  

THE SCHEDULE:  Full Time

Hours of Operation: 8 am – 8 pm daily

THE IDEAL CANDIDATE:

Must be 21 years of age or older

High school diploma, GED or educational equivalent

Must have 2+ years of prior relevant experience

Has prior experience as Concierge, VIP Services Representation, or as a Front Desk Agent in a Hotel/Resort Setting

Must be able to work various shifts, including weekends and all holidays

Has a passion for Service, is resourceful in finding solutions, and can efficiently multi-task

Has exceptional customer service and interpersonal skills

Bilingual

Has previous experience using Opera, Amadeus, Archtics and ALICE

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally  

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more  

Free meals in our employee dining room 

Free parking on and off shift  

Healthcare, financial, and time off benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community 

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10693

Are you ready to JOIN THE SHOW? Apply today!