Under general supervision and according to established policies and procedures, provides clerical support that is specific for the assigned unit. Is a role model for personal service excellence with patients, visitors and the interdisciplinary team. Supports unit activities that are essential to the smooth functioning of the patient care area. In monitored areas, observes patient’s monitor, and reports any rhythm changes to the nurse. Understands how monitoring equipment works and can trouble shoot when problems occur.

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs clerical duties to maintain unit flow which may include paperwork coordination, supply ordering and daily quality checks.
• Utilizes electronic applications to support daily staff and patient workflow, which include, but are not limited to admissions and discharges, order entry and procedures coordination.
• Effectively utilize phone systems. Answers telephone calls, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests.
• Interacts promptly with a polite, courteous and helpful disposition to assists patients/residents, family members, visitors and the interdisciplinary care team.
• Utilizes performance improvement principles to assess and improve the quality of patient/resident services. Supports the Magnet Model of quality nursing care.
• Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues and initiates appropriate action.
• Assists with limited patient/resident care duties such answering call lights, responding to alarms and delivering trays.
• Observes patient monitor and reports changes to patient’s nurse. Can identify life threatening dysrhythmias, maintain appropriate alarm limits, and edit memory on a regular basis, merging and deleting rhythms appropriately. Prints rhythm strips per unit standards and as needed for changes in patient rhythm or condition. Maintains report on each patient and gives shift report to oncoming Unit Clerk to include each patient’s rhythm and CPR status.
• Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

• High School or GED

Experience

• Completion of medical terminology course
• Completion of EKG class

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered