About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island. Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens. Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course. However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap.

When Legends Come To Life

Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.
Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean. 
On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.
The Ocean Club has a treasured history serving generations of luxury travelers.  Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.
The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.

The Role of the Concierge - VIP Services

The Concierge - VIP Services is dedicated to providing exemplary service to customers and ensuring the efficient functioning of the department, adhering to the high standards of The Ocean Club, A Four Seasons Resort. This role involves responding to a wide variety of guest requests by accurately assessing their needs and adding personalized recommendations and touches to achieve maximum customer satisfaction, all while complying with Four Seasons’ policies.

Key Functions

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. 

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

Arranges reservations including dinner, airline car/limo spa, etc. as needed and coordinates reservations. Provides guest with an approved confirmation card for each booking.

Ensures that an itinerary is prepared for all arriving guest as needed.

Communicates with housekeeping to ensure that all rooms are inspected in a timely manner for guest arrival/room changes.

Completes room changes to company standards.

Has an acute understanding of resort procedures, services and knowledge of where all services are offered.

Transcribes, reads and follow-ups on all Guest log/emails for services to be done the next day. Performs opening closing and shift hand over procedures in accordance with established standards.

In accordance with the communication received from guests relating to their experience and satisfaction of their stay, the Concierge responds as needed with a sense of urgency.

Registers and checks out guests, ensuring correct and accurate information is obtained at all times.

Have knowledge of all resort packages and promotions.

Responds to all guest/work related emails and communication in a timely manner with a sense of urgency as per company standards. Ensuring that communication is professional, accurate and free of spelling and grammatical errors.

Ensures self-deportment is compliant with the company’s ethical and moral standards.

Conducts a hotel orientation after check-in prior to taking guest to their rooms.

Escorts all guest to their rooms upon arrival as per company standards.

Updates and maintains accurate guest services information, with a detailed knowledge of hotel staff, services, and hours of operation.

Maintains and controls all guest room keys.

Ensure knowledge of employee handbook, company rules and regulations are adhered to.

Ensure the proper hand-over of information is conducted prior to leaving at the end of each shift.

Ensures that the Concierge Desk, lobby area and library is neat at all times and equipped with supplies necessary to maintain an efficient operation.

Ensures that all equipment and work tools are working and in good condition. Report all malfunctions and deficiencies to management.

Be aware of all safety, and emergency procedures.

Ensures the proper control and issuing of safe deposit boxes.

Answers the telephone in a pleasant manner following the company standard.

Performs a daily “Pit Check” to ensure that all guest accounts are in accordance with company standards. Ensures that the guest registration cards “pit” is always maintained.

Maintains a cash float of 100% accuracy at all times.

Ensures that all money and paperwork is balanced, signed off by management and deposited at the end of each shift.

Liaises with other departments to ensure an accurate room status in maintained on all check-out, late check-outs, early check-ins, and special room requests.

Assigns rooms as needed ensuring that special requests are considered and in accordance with company policy.

Assist co-workers and new employees in the training as required.

Takes all room reservations for future arrivals as necessary.

Maintains visual security of lobby area reporting any unusual occurrences to management and/or security.

Assists in the handling of guest complaints to resolutions.

Ensures that all policies and procedures as indicated in the employee handbook are adhered to.

Ensures that all necessary equipment is functioning properly.

This is an exciting time to join The Ocean Club, a Four Seasons Resort.

Applicants that are interested in applying, please note that the position is based on The Ocean Club, A Four Seasons Resort Property located in The Bahamas and is available to those individuals who possess a legal ability to work in The Bahamas without sponsorship.